- Report: #630519
Report - Rebuttal - Arbitrate
Complaint Review: APX Alarm Co.
APX Alarm Co.Savannah, Georgia United States of America
APX Alarm REVIEW: Commitment to customer satisfaction. APX protects customers throughout the united states and canada, Security and satisfaction are number one concern! Provo Utah
*UPDATE:Recognized by Rip-off Report Corporate Advocacy Program as a safe business service . APX Alarm pledges to always resolve any issues, feel safe, confident & secure when doing business with APX Alarm. Ripoff Report Verified
*UPDATE Employee: Let's get this resolved for you
EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
STATED IMPROVEMENTS FROM THE COMPANY.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
APX Alarm Co. APX WILL STEAL YOUR MONEY _ FRAUD_SCAM ARTISTS--- Savannah, Georgia
I was simply dazzled by the APX sales pitch and equipment. APX preached of customer satisfaction and the sales person encouraged me to sign the paper work and install the equipment, that night. By 9:30pm I had an alarm installed in my rental house.
I explained to the sales man that the house was not ours, and asked if the alarm system could be removed at anytime without any FEE. He responded yes, 3 times as did the person on the phone whom was confirming the sale and installation. I know this conversation was recorded as well.
One month later, my wife and I were relocated for work. For a week and a half we requested the service be canceled and the alarm system be removed. Various sales attempts were made and denied. At this time the bully factor came in. You can not cancel your service. we were told. If you cancel your service you will be responsible for the remaining 5 year contract. At this point we were cornered. For one month of service we were now responsible for $2100.
Once again to my understanding, and by the recorded phone confirmation, we could cancel at anytime with no FEE. What sane person would sign a 5 year contract knowing they would be responsible for a large sum of money? The way the contract is written is very deceiving and could be understood to favor either partys side, however in reality favors only APX.
Only 33 days after having the alarm installed, we asked for the service to be canceled and the system be removed from our rental home prior to our moving. We spoke to darn near everyone in that office including the supervisor, and they all reviewed the phone calls and could neither confirm nor deny their confirmation that we could cancel at anytime with no fee.
APX alarm continues to charge our account. We are being charged for nothing. We have no equipment or service and are still being charged monthly. APX alarm co. is a fraudulent company that only makes money by stealing from people. Any real company does not have to rape their customers to get their money.
A real company gets their customers money by earning their trust, supplying excellent customer service, and the line the customer is always right.
APX will steal your money from your account, waste your time and bully you. APX will ruin your credit if you do not pay their bully fees. APX alarm co. is a scam and a company full of thieves. Do not EVER use this company; they Will STEAL YOUR MONEY.
This report was posted on Ripoff Report on 08/11/2010 06:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/APX-Alarm-Co/Savannah-Georgia-31404/APX-Alarm-REVIEW-Commitment-to-customer-satisfaction-APX-protects-customers-throughout-t-630519. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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