Ripoff Report Verified REVIEW:
EDitors UPDATE: Positive rating and recognition has been given to APX Alarm
for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.STATED IMPROVEMENTS FROM THE COMPANY.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..NOW TO THE ORIGINAL REPORT THAT WAS FILED
APX Alarm Company All about a class action suit for deceptive contract practices by APX employees W Provo Utah
A young man came to our house late in the afternoon last summer and told us about his alarm company. I expressed my reservations at the time, (A) because my husband was not home, (b) we were in the process of getting ready to sell or rent out home and, (c) we already had a much less expensive alarm system. However, he needed to know right away as they would probably not be in our neighborhood much longer. I told him of our plans to move and he told me that we had the option to move our alarm with us. I told him that we were renting and most likely not able to move the alarm and we were ASSURED that we would be able to cancel the contract if there was not a place for us to move the alarm to. I was skeptical and asked him to call his supervisor who ASSURED me that there was a clause in the contract that would allow us an out if we did not have a place to put the 45 dollar a month alarm system. I have been fighting with this company (all the way to corporate) about this for over a year and still get the same answer~ no such clause exists. We have a tenant in the home now who (for some reason) has a past due balance and when I offered to pay a cancellation fee they told me I had to pay the remainder of the contract.... A CONTRACT I WAS PROMISED THAT I COULD GET OUT OF. THIS IS NOT THE ONLY TIME THAT I HAVE HEARD ABOUT THIS. After Googling this company, I have found hundreds of these stories, yet this company continues to get away with this practice. We need to band together, people, and file suit and complaints with the Department of Consumer Affairs in your state. We have to stop this from continuing. Deliberately using false promises to lure unsuspecting victims into high priced, long term contracts is not okay~ especially during these tumultuous economic times.
you may email me and let's work together to put this company out of business or at least make them work for an honest dollar.