- Report: #462996
Report - Rebuttal - Arbitrate
Complaint Review: APX Alarm Security And SAI (Security Associates International)
APX Alarm Security And SAI (Security Associates International)2101 S. Arlington Heights Rd Arlington Heights, Illinois United States of America
APX Alarm REVIEW: Comitment to APX Alarm's executive team and employees are committed to customer satisfaction. APX Alarms approach to business is focused on providing the highest customer satisfaction in the security and home automation industry. Provo Utah
*UPDATE: APX Alarm pledges their commitment to always improving their operations by joining Rip-off Reports Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. APX Alarm recognized by Ripoff Report Verified as a Safe Business Service
EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
STATED IMPROVEMENTS FROM THE COMPANY.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
APX Alarm Security And SAI (Security Associates International Automatic contract renewal ripoff, impossible to cancel Arlington Heights Illinois
When we purchased our alarm system from APX, we explicitly signed up for a three year monitoring service. Just before the end of the three years, my wife called to cancel our service. We were told that it was all taken care of.
However, we are continuing to receive bills, and when we've tried to insure that we no longer are requiring and using the service. Now, we are told that the contract states that if you don't give them a written 30 day notice prior to the three year expiration date, that they will automatically renew the contract and continue charging you.
This was never explained by the APX representative at all. Now, we are going through timely run arounds on the phone with multiple "support and service" representatives, but at each step we are simply reminded that the contract states that we were obliged to notify them 30 days prior to expiration, or you are in for an automatic new three year commitment.
This is an immoral practice, and I'm amazed that it is even legal. Were we supposed to put a note on the refrigerator for 2 years and 10 months as a reminder to call them if we chose to opt out of their self proclaimed right to automatically reinstate a contract that we did not agree to. Fine print trumps morality with the legal profession, and these band of robbers.
They also continued to extract money directly from our account even though we put a stop to it. These people are absolutely relentless at taking your money once the shunt has been inserted. Do NOT allow them or give them permission to do automatic withdrawal if you ever have any hopes of stopping the service.
If you are so inclined to feel you need a monitoring system with your alarm system, then I would suggest you send a certified letter at the time of signing that you want to cancel the contract in two years and eleven months in the future. In that way, they can call you and see if they have earned the right to ask for your business on an ongoing basis.
We may be getting some resolve as we continue to call, complain, and insist on moving up the complaint food chain. Shame on APX for using and profiting off such a deceptive scheme, and shame on SAI for such fine-print deception, and for such a disjointed business where their billing and contracts department have no interaction.
PS ... the only helpful person in the entire process so far is a woman named Gloria. She will probably be fired for attempting to actually help someone! As of today, there is still no resolve to our problem.
Ed Lindon, Utah
This report was posted on Ripoff Report on 06/19/2009 12:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/APX-Alarm-Security-And-SAI-Security-Associates-International/Arlington-Heights-Illinois-60005/APX-Alarm-REVIEW-Comitment-to-APX-Alarms-executive-team-and-employees-are-committed-to-c-462996. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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