- Report: #326271
Report - Rebuttal - Arbitrate
Complaint Review: APX Alarm Security Solutions
APX Alarm Security Solutions5132 North 300 West Provo, Utah United States of America
APX Alarm REVIEW: APX Alarm commitment to total customer satisfaction. APX Alarm's past and current approach to business is about protecting families and providing the best customer experience from the beginning to the end of the customer's time with the company. Provo Utah
*UPDATE: APX Alarm pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. APX Alarm recognized by Ripoff Report Verified as a safe business service.
*Author of original report: APXAlarm Provo, UT
*Author of original report: APXAlarm Provo, UT
*Consumer Suggestion: Alarm sales rep's are trained from scripts to lie to you.
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EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
STATED IMPROVEMENTS FROM THE COMPANY.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
----------------------------------- APX Alarm Security Solutions lying salesmen, rude customer service faulty equipment and poor response to monitoring Provo Utah
I have read the other reports that have been filed against ApxAlarm and many of them are exactly what I have been dealing with. My husband and I had a salesman come to our home in May of 2007 telling us that we could get free equipment and installationfrom this alarm company if we just do them the favor of advertising their company with the sign in our front yard.
When we sat down to look at the contract and saw that it was for five years we said no-way that is a long time and who knows what could happen in that amount of time. The salesman said that was no big deal if we needed to cancel the company would just come back out and collect their signs and equipment or if we were moving we could either leave everything here for the new home-owners or we could take the equipment with us to our new home. We went ahead and signed since it seemed we could cancel if ther was a need. In the contract it states that a person can cancel for their then prevailing disconnect fee which I found out the hard way that they claim it is to pay off the contract in full. I believe this is contradicting their own contract since it also states that "THE TOTAL CASH PRICE YOU WILL PAY US FOR THE SERVICES PROVIDED IS TWO THOUSAND NINE HUNDRED NINETY NINE DOLLARS AND FORTY CENTS. If they claim I have to pay that amount in order to cancel then I am paying for sevices that have NOT been provided.
I also had problems with their monitoring. About a week after getting the sevice one day suddenly the fire department and the police arrived at my house running up to my door ready to face an emergency, (which was terribly embarrasing) there was no emergency and our alarm had not been sounded. When I called to find out what had happened the APX associate told me it had been going off like crazy for TWO days, why wasn't something done about it on the first day. Then he proceeded to ask if I had children, yes I do, he said he could guarantee my children got a hold of my key fob and were pushing the buttons on it. I told him that couldn't have happened well, come to find out there was a man in Chicago using our codes to test other new systems because they had assigned these codes to me but didn't remove them from their list.
Everytime I have dealt with this company they have been rude, they will not let me talk to any kind of manager, one employee even mislead me to believe that I was talking to a manager and I later found out that the individual I had talked to was not a manager. I hope someone is suing them and if there is a class action suit I will be part of it. I want out of my contract, they are a horrible, horrible company. I have been lied to and I want no part of them, I don't want them geeting anymore of our money.
Debra Bloomington, Illinois
This report was posted on Ripoff Report on 04/15/2008 02:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/APX-Alarm-Security-Solutions/Provo-Utah-84604/APX-Alarm-REVIEW-APX-Alarm-commitment-to-total-customer-satisfaction-APX-Alarms-past-a-326271. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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