- Report: #681466
Report - Rebuttal - Arbitrate
Complaint Review: APX Alarm Security Solutions
APX Alarm Security Solutions4931 N.300 West Provo, Utah United States of America
APX Alarm REVIEW: APX Alarm commitment to total customer satisfaction. APX Alarm's past and current approach to business is about protecting families and providing the best customer experience from the beginning to the end of the customer's time with the company. Provo Utah
*UPDATE: APX Alarm pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. APX Alarm recognized by Ripoff Report Verified as a safe business service.
*General Comment: No one is accountable anymore...
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EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
STATED IMPROVEMENTS FROM THE COMPANY.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
APX Alarm Security Solutions Blake Harber - salesman, Lied, ran credit without knowlege Provo, Utah
In May of 2009 I was working at one of the rental my LLC owns, when my renters told me they were signing up for an alarm system, but that it couldnt be installed unless me or my dad, had signed off on it.
They said the sales rep, a Blake Harber, would be by later that day and that he just needed our permission, because it wasnt company policy to install the alarm in rental properties.
When he came by he told me that and assured me I wouldnt be responsible for anything when I asked him why he needed my signature to sign off on it, my Dad stopped by to help with the work and he asked Blake about it, and he told my father the same story he told me and that he had told my renters.
Sometime during the hour plus long call he was on with his company rep, he wrangled my birth date and SS# from me and put it on the purchase agreement which I guess I signed. I was working, covered in paint and not thinking straight at all. I can only assume he used my SS to run a credit check which allowed him to make the sale.
6 months later in Oct. of 09 I received a collections letter from a company trying to collect on APX 's behalf. After 3 months my renters had tried to shut it off. They had been paying the bill out of there own debit account, but when they stopped, becuz Blake had told them they could cancel at any time, the full amount of the 3 year $1560 contract came to me.
When I called APX Alarms to complain about being scammed, they said Blake was no longer an employee and that whatever he had said was between him and me. They would not even offer a buyout.
The only solution they offered was for me to turn it back on and fulfill the contract I had unknowingly signed, which is impossible as i do not own or live in the home where the alarm is installed or get this, try to sell my account to someone else and have them take it over. I told them that ethically I couldnt do that as I saw them as corrupt and deceptive. Plus, how would I even go about setting up the alarm at my home or someone elses? I simply dont have the training or the know how.
My renters, who were dispalced Katrina victims, cant or wont pay as they dont have any money, and they have since moved out of state...
This report was posted on Ripoff Report on 01/11/2011 07:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/APX-Alarm-Security-Solutions/Provo-Utah-84604/APX-Alarm-REVIEW-APX-Alarm-commitment-to-total-customer-satisfaction-APX-Alarms-past-a-681466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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