- Report: #324320
Report - Rebuttal - Arbitrate
Complaint Review: APX Alarm Security Solutions
APX Alarm Security Solutions5132 North 300 West Provo, Utah United States of America
APX Alarm REVIEW: Comitment to APX Alarm's executive team and employees are committed to customer satisfaction. APX Alarms approach to business is focused on providing the highest customer satisfaction in the security and home automation industry. Provo Utah
*UPDATE: APX Alarm pledges their commitment to always improving their operations by joining Rip-off Reports Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. APX Alarm recognized by Ripoff Report Verified as a Safe Business Service
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EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
STATED IMPROVEMENTS FROM THE COMPANY.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
----------------------------------- APX Alarm Security Solutions Said that they would enter into our records that we would be moving and would waive the 2 year agreement. Provo Utah
In June of 2007 there were several Apx salemen going through new neighborhoods (Montgomery IL, outside of Chicago) selling alarm systems. Door to door salemen are how this company operates. Unfortunately, this was the last day they were offering free installation and we had to make a decision right then and there. We didn't have time to research the company or contact the Better Business Bureau to see if there were complaints against them.
My husband was in the processing of negotiating a job change which would have us relocating to another state. We were very specific when we told our salesman that a relocation was a matter of "when" not "if". We were going to get an alarm systems whether it was with Apx, Brinks or ADT. Our salesperson supposedly called his supervisor and told him/her that we were going to install a security system and would like to have the Apx system but would be moving at some point during the year. I say "supposedly" because our record was supposed to have been documented with this information, so we could get out of the two year obligation. Now that the move is here there is no record of this.
We had to sign a two year contract which we did thinking that we would be able to get out of it when the time came. When I called Apx to see if we could suspend the service until our new house was built in another state then we would install a new Apx system and finish out the remaining year on the contract. I was told that we couldn't suspend the service and finish it out at the new location. Our choices were to have the buyers of our house take over the remaining year's payments (subject to Apx approving them) or to have Apx come out and remove the system and install it at the new location.
The latter was unacceptable. One of the big selling points from our saleman was that they system stays with the house. The equipment is not leased and therefore no holes or marks on the wall if we move. I don't have time or the desire to take the fix the walls where the system would be removed.
Sarah Montgomery, Illinois
This report was posted on Ripoff Report on 04/07/2008 01:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/APX-Alarm-Security-Solutions/Provo-Utah-84604/APX-Alarm-REVIEW-Comitment-to-APX-Alarms-executive-team-and-employees-are-committed-to-c-324320. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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