ED Magedson – Founder
APX - Alarm Security SolutionsAPX Alarm, Security Solutions West Provo, Utah United States of America
APX - Alarm Security Solutions Broke into my own house and the alarm didn't even go off. West Provo, Utah
My story starts off the same as everyone else's in the sense that I was mislead by APX the day that they came knocking on my door. One of the first questions that I asked was if I could cancel the alarm at any time without penalty or charge, and was told yes, no problem. Well, a few months ago I called and tried to cancel the service and was told that I was in a 5 year contract and that I would have to pay out the remainder of the contract in order to get out of it.
Then recently I accidentally locked myself out of my house and had to climb in through a window. I crawled on the floor through my house so as not to set off the alarm, and then stood up to walk over to the alarm key pad to shut it off. When I stood up I expected to set it off for a few seconds, but nothing happened. So I walked back through my house, down the same path that I had just previously crawled down, and again, nothing. I walked right up to the sensor that supposedly was supposed to go off at the sign of an intruder, and nothing! I jumped up and down and waved my hands in front of it, turned lights on and off, and still nothing! So I called APX to complain about it and they sent someone out to service it a few days later. The man who came out to my house determined that the people who had installed it had put it too high up on the wall, so it wasn't sensing any motion. (So for the last year I had been paying for an alarm that wasn't even working effectively)! So he re-installed a new one farther down on the wall, exposing screw holes, peeling paint, and holes where chunks of plaster had fallen out where the prevoius unit had been installed. He tested it out in front of me and it didn't work the first time, but worked the second. He told me that it would be fine in a few hours.
So the next day I climbed in through the window again to test out the new unit, and guess what!?? It still didn't go off! I had to place my hand over the unit and physically touch it in order to set it off. I just placed another call to APX and they're going to send out another repair man to look at it.
Help! APX Security Solutions should be put out of business! This company's sales pitch is full of deceitful lies to get you to sign a bogus contract, and their equipment is defective and faulty! I want out of this contract and I don't want to give them any more of my hard earned money! Please let me know if anyone is filing a class action lawsuit against this company and count me in! HELP!!!!
This report was posted on Ripoff Report on 10/23/2009 02:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/APX-Alarm-Security-Solutions/West-Provo-Utah-84604/APX-Alarm-REVIEW-APX-Alarm-commitment-to-total-customer-satisfaction-APX-Alarms-past-a-513961. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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