• Report: #350856

Complaint Review: APX Alarm

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  • Submitted: Sun, July 13, 2008
  • Updated: Wed, February 27, 2013

  • Reported By:M Minnesota
APX Alarm
5132 North 300 West Provo, Utah United States of America

APX Alarm REVIEW: APX Alarm commitment to total customer satisfaction. APX Alarm's past and current approach to business is about protecting families and providing the best customer experience from the beginning to the end of the customer's time with the company. Provo Utah
*UPDATE: APX Alarm pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. APX Alarm recognized by Ripoff Report Verified as a safe business service.

*Author of original report: update

*UPDATE EX-employee responds: Call then NOW

*UPDATE EX-employee responds: Call then NOW

*UPDATE EX-employee responds: Call then NOW

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Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.

Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.

The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.

The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
APX Alarm is Rip-off Report Verified
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


Statements from company executives

"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.

STATED IMPROVEMENTS FROM THE COMPANY.

We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..

NOW TO THE ORIGINAL REPORT THAT WAS FILED

-----------------------------------
APX Alarm Going to Cancel APX Alarm, Hopefully Just in Time... Provo Utah


I have had a similar experience with APX Alarm, just like the many posts before me. We were actually considering an alarm system when we moved here and thought that this may be a good way to go (seemed reasonable). The saleperson was nice but would react to some questions strangley. My girlfriend, the other homeowner, asked if we could get out of the contract and he would react like "Why would you want to do that? What could go wrong?". The other kids showed up and installed the system and even asked me where they could camp for the night (?). It was a little weird. After having a night of discussion and thought, we are now starting the process of cancelling, not only because we are now unsure of the companies practices but also that maybe we really don't want an alarm, but were only entertaining the idea, until approached by the APX salesperson.

I have talked with a rep and was told just to fax the bottom of the form and I will recieve a call soon enough. We will see. I think I may take a multi-facted approach and fax, send and email cancellation requests. I'm sure that we be out the activation fee ($99), at least, but it sounds like it may continue to be a headache. The thing is, the reps seem nice (compared to other reports I've seen) but I just don't feel right about them. Anyone with any advice would be great.

R M, Minnesota
U.S.A.

This report was posted on Ripoff Report on 07/13/2008 09:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/APX-Alarm/Provo-Utah-84604/APX-Alarm-REVIEW-APX-Alarm-commitment-to-total-customer-satisfaction-APX-Alarms-past-a-350856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

update

AUTHOR: Ryny - (U.S.A.)

Well, I did fax the cancellation twice (after talking to 2 different reps who told me I could) and emailed and sent a UPS copy of the letter of cancellation by overnight mail, with signature required (for good measure). I then called them and they verified that they got the cancellation. They then asked why and tried to waive my fee, give me free months and equipment. It kind of made me sad knowing that I could have haggled for more stuff... Oh well. We said no, we want to cancel and they scheduled a guy to come out in two weeks to get their stuff back. No money has been taken out of my account yet. Not to seem naive, but they have been pretty nice so far, but, like I said. We shall see...

Also, I looked into the Minnesota law and it says that we are entitled to not have to pay anything (which might be federal, too). So, I guess they can't take the $99 non-refundable activation fee, right (they were willing to waive it anyway)?
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#2 UPDATE EX-employee responds

Call then NOW

AUTHOR: Ffexttech - (U.S.A.)

By lay you have 3 days to cancel... CALL THEM NOW cancel and they will come get the stuff and legally have to refund your money... anytime after now will be too late if you bought it the same day you posted this... please do it, it will be in your best interest
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#3 UPDATE EX-employee responds

Call then NOW

AUTHOR: Ffexttech - (U.S.A.)

By lay you have 3 days to cancel... CALL THEM NOW cancel and they will come get the stuff and legally have to refund your money... anytime after now will be too late if you bought it the same day you posted this... please do it, it will be in your best interest
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#4 UPDATE EX-employee responds

Call then NOW

AUTHOR: Ffexttech - (U.S.A.)

By lay you have 3 days to cancel... CALL THEM NOW cancel and they will come get the stuff and legally have to refund your money... anytime after now will be too late if you bought it the same day you posted this... please do it, it will be in your best interest
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