- Report: #331948
Report - Rebuttal - Arbitrate
Complaint Review: APX Alarm
APX Alarm5132 North 300 West Provo, Utah United States of America
APX Alarm REVIEW: Comitment to APX Alarm's executive team and employees are committed to customer satisfaction. APX Alarms approach to business is focused on providing the highest customer satisfaction in the security and home automation industry. Provo Utah
*UPDATE: APX Alarm pledges their commitment to always improving their operations by joining Rip-off Reports Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. APX Alarm recognized by Ripoff Report Verified as a Safe Business Service
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EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
STATED IMPROVEMENTS FROM THE COMPANY.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
----------------------------------- APX Alarm - Door To Door Salesman In Little Rock Salesman claimed that he was working in conjunction with the City of Little Rock Little Rock Arkansas
The salesman showed up at my mother-in-laws house, which I own. Since I owned the home, he wanted to speak with me, so she called. He said that he was working in conjuction with the City of Little Rock to upgrade alarm systems more than 2 years old in our neighborhood, since the "crime problems" were getting worse.
I asked him what type of upgrade and he told me that they were installing a free cellular backup system because burglars in the area were cutting people's telephone lines. I asked him if he could come back next week, since I was at work and did not have time to deal with this at the moment, and that's when he told me the free upgrades can only be done "today and tomorrow".
My red flag sensor went way up and I politely told him that that was OK, just leave your information with my mother-in-law and I would get back in touch. He informed me that it would cost about $160 to get this installed any other day and said that I should take advantage of the free upgrade. I told him, again, to leave his information and I would get back with them.
After getting off the phone, I called the police to see if they knew anything about working with this company, as he stated. The officer said no, but it sounds like someone has talked their way into your mother-in-laws house that doesn't need to be there. I asked him if they ever worked with any companies to upgrade alarm systems, and he told me "NO!". He said I could check with City Hall and the Mayor's Office to see if they had anything to do with this, so I did. Neither City Hall nor the Mayor's office knew anything about this company claiming to be working in conjuction with the city.
So I called my mother-in-law back to get the guy's information, but he did not leave any. He was apparently at my house next door scoping it out. She called him back over to talk to me, and I asked him again to leave his information with my mother-in-law, and he said he would.
I found out later, that he did not leave his information, even though I had requested it several times. The next day, he shows up again. This time, I'm home, so I talk to him. I told him that I wouldn't do business with any company misrepresenting themselves like that, and he argued that he was not. I asked for documentation or some proof that he was working with the city. He produced a busines license from the city. I told him that everyone had to have a business license to operate in the city, and that didn't mean that he was working in conjunction with the city, but he disagreed.
So just be warned, this company trains their employees to lie, cheat, steal to get you to switch to their monitoring company. He also claimed that APX was owned by Honeywell, which I cannot find any evidence of. I told this guy to leave my yard.
Michael Little Rock, Arkansas
This report was posted on Ripoff Report on 05/11/2008 06:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/APX-Alarm/Provo-Utah-84604/APX-Alarm-REVIEW-Comitment-to-APX-Alarms-executive-team-and-employees-are-committed-to-c-331948. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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