Ripoff Report Verified REVIEW:
EDitors UPDATE: Positive rating and recognition has been given to APX Alarm
for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.STATED IMPROVEMENTS FROM THE COMPANY.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..NOW TO THE ORIGINAL REPORT THAT WAS FILED
APX Alarm HAS DECEPTIVE SALES PRACTICES/TACTICS! BUYER BE WARE!! Provo Utah
We purchased in May 2008, and at the time a door to door solicitor came to our home and spoke to my husband. After a lengthy conversation, I was asked to join them (I had been upstairs in another part of the house). I was given a highlevel overview' of the system info and told we were pre-approved because they were running a special in the area, trying to get new customers, and all we had to agree to do was advertise the APX system in our front yard (which is coming down TODAY) . At that time, I said I wasn't interested in signing anything, because I am WAY leary of door-to-door salespeople. In fact, it was my husband, who signed up for the alarm. The representative assured me, that I only had to sign because I was the debt cardholder for which the account would be debited. Now it appears this account is in my name? How in the world did that happen? I have yet to see my husband's name appear on any literature. Not only that, but now, 15 months later, I wish to cancel and I find out A) there is a 60 month period!!!!!!!!!!!!!!!!!!!!! I would NEVER agree to this, and in fact recall the salesperson saying we can cancel at any time. I'm sure some people do, but NOT ME. I would NEVER agree to a 5 year contract on a car, let alone a stupid alarm system in a county in which I can leave my door unlocked and frequently do. THERE IS NO NEED! Plain and simple, I would not have signed this knowingly. It may have been on the contract, but was NEVER verbally discussed and/or pointed out to me. As I stated, I WAS NOT IN THE ROOM during the spiel, but the account was set up in my name!! B) I have been informed I cannot cancel or will have to pay a huge sum, of which I believe we were bamboozled into accepting the entire thing.
The door-to-door reps need to be above board, and honest, not cut corners and leave out KEY information in order to secure a sale. Thanks to APX Alarm, we will NEVER EVER listen to another door-to-door solicitation. I have also filed a complaint with BBB and intend to file with the Texas Attorney General as well as the Texas Insurance Board, as I have recently found that APX was not even licensed in the state of TX at the time.
To top it off, when I went looking for the paper contract, I found that the Apex Alarm rep left a previous customer's information at my home, including their Social Security number, and address. I believe that violates some type of privacy law as well. I believe I will contact that customer as well, who's personally identifiable information was left at my home and perhaps they would like to file a complaint too!
This company is a rip-off. There are 1571 BBB complaints filed against this company, several government actions, and recently, they have been having their license to sell revoked in certain places!
The equipment works great, but I have no need for it, and after paying for 15 months, I was utterly SHOCKED to find out I have 45 more months to pay. Needless to say, I stopped the bank draft as well. I would love to see a class action lawsuit against this company for their deceptive practices. If anyone is moving in that direction, please let me know! Looks like they are ripping people off all over the US!
Bamboozled in tx