• Report: #351610

Complaint Review: APX Alarm

  • Submitted: Tue, July 15, 2008
  • Updated: Wed, February 27, 2013

  • Reported By:Louisville Kentucky
APX Alarm
5132 North 300 West Provo, Utah United States of America

APX Alarm REVIEW: Commitment to customer satisfaction. APX protects customers throughout the united states and canada, Security and satisfaction are number one concern! Provo Utah
*UPDATE:Recognized by Rip-off Report Corporate Advocacy Program as a safe business service . APX Alarm pledges to always resolve any issues, feel safe, confident & secure when doing business with APX Alarm. Ripoff Report Verified

*Author of original report: APX Alarm

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Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.

Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.

The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.

The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
APX Alarm is Rip-off Report Verified
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Statements from company executives

"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.


We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..



APX Alarm They're liar!! Provo Utah

This Sellman Name's Rich, ... I'm not Native English speaker so I had a hard time try to keep up with all information he gave me. I asked him more than twice if I could cancle the system whenever I want. He confirmed me everytime I asked and even when I was on the phone with the customer service (for comfirm or verify his job or something). He was interupting my conversation on the phone when I asked if I could cancle anytime I want. He immedately said "Yes, you can"!!!

I just call for the cancle and the customer service told me there was only 2 ways I can cancle this. 1. is to transfer the contact to somebody else. 2. pay off my contact for the next 60 months. She said it was on the paper. Yeah, right ... Mr.Rich told me that I would need to keep the "APX's sign" in my front yard for 60 months, that was it.

This is suck, I pay for my house insurance only $136/year. But I gotto pay for the alarm system for $60/month??????????????

Anybody help!!!!!!!!!!!!!!! I hate lier!!

How do you do business right this? How do you work everyday and feel good with yourself?

Tuk Louisville, Kentucky

This report was posted on Ripoff Report on 07/15/2008 02:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/APX-Alarm/Provo-Utah-84604/APX-Alarm-REVIEW-Commitment-to-customer-satisfaction-APX-protects-customers-throughout-351610. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

APX Alarm

AUTHOR: Tuk - (U.S.A.)

I got the respond back from Executive Correspondence, .. here is a part of it
The most applicable question which we ask you is, "Are you aware that this agreement has an initial term of 60 months?" This is to assure that the customer understands the length of the contract which they signed. The next most applicable question which was posed was as follows, "Has [the APX representative] made any promises or commitments to you that are not printed or written on you Monitoring Agreement?" If a customer answering the affirmative to this question then we are unable to allow for installation prior to addressing the added commitment of the representative. My point in mentioning this is because we were not notified of the representative's promise that you could cancel at any time, which is definitely not written or printed on our contracts. Because we were not informed of this, we allowed for installation. I trust that you remain displeased, but please understand that APX is very protective of its reputation. We put in place protections, such as the pre-installation survey, to assure that our customers are fully informed of what is expected. As I mentioned previously, we certainly hope that your time with APX will be beneficial

.. I have to tell you, i'm not very good English and hard for me to explain exactly what happenned. .. but I wrote back to him again, here it is

As you mention the phone call survey, I asked the lady to took my phone if I could cancel anytime I want. Your Selman, Rich, he interrupt the conversation and told me "Yes, you can cancel anytime you want". If you go back and check the voice record of my case, you will see that we made a call 3 times before I finished the survey because the whole time I really didn't fell comfortable to do it. The phone called was hanged up 2 times!
Perhaps your company should have train your selman to be more human be and not only think about the money, say something that it is the fact not only anything that would help them sell.
"Are you aware that this agreement has an initial term of 60 months?" .. Yes, your selman told me that he pick this house to be the advertising house so I would need to keep the sign in front of the yard for 60 months. That is what I aware of. I still feel rip off whatevery you say. I will never recommend your company and continueing spread my case out there. Miscommunication because your selman wanted to be that way.
Thank you for take time replying my e-mail, but that still doesn't change the fact that your selman a leir and will do whatever it take just to sell and I still feel like rip-off.

I really love everybody go for any other company but APX.

hope their business grow very well.
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