Ripoff Report Verified REVIEW:
EDitors UPDATE: Positive rating and recognition has been given to APX Alarm
for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.STATED IMPROVEMENTS FROM THE COMPANY.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..NOW TO THE ORIGINAL REPORT THAT WAS FILED
APX Alarm Bald Faced Liars Provo Utah
Ignoring my "No Soliciting" sign on my front door, the two solicitors assured me "Don't worry, we're not selling anything." That was the lie. They said they had been doing business with our neighbors and wanted establish credibility in our area. The guy said APX wanted to give me a free alarm system and our home was chosen as an "advertising home". All we had to do was display a APX Alarm sign in our yard.
I had some security concerns so I let them come in to get more information. He showed me this photo of all manner of security equipment. Smoke alarms, motion detectors, etc, etc. He spoke of getting me glass breaking sensors and alarms for all our windows and the sliding glass door and alarm sensors for our entry and garage door.
He was very good at his job. I've declared numerous times that I will never buy from a door to door or phone solicitor even if I need what they are selling (Just on principal). But before I knew it I had agreed to the seemingly insignificant dollar a day monitoring fee. Which actually came out to $39.00 a month, which then became $44.95 a month because I had a VOIP phone.
They had installers out within 2 hours and ended up installing a keypad and 3 entry door sensors in the house and garage. They also gave me a couple of remote controls. When I asked about a montion detector he said it is normally $200.00 but if I had it put in while he was there it would only be $100.00.
When it was all said and done I had entered into a 60 month contract agreeing to pay $2999.40 over that period of time and I only had 3 days to change my mind.
I did some research and found that I could have purchased a superior system with many more features for about $130.00 (the solicitor told me the system they gave me was worth over $900.00. Another lie.)
When I check on monitoring services, I was literally unable to find anyone who charged as much as $44.95 a month. $25 - $30 a month was generally considered to be outrageous. There were many alarm monitoring services as low as $9.00 to $14.00 a month. I could only conclude that $44.95 a month for monitoring services is BEYOND OUTRAGEOUS.
The bottom line is; They offered me something for free that would have ended up costing me a great deal more than if I had decided to actually purchase the system and service elsewhere.
Oh, and they never did leave me one of those "advertising" signs for my yard.
I was able to fax in my cancellation in time. They called and tried to talk me out of cancelling and assured me they would refund my first $44.95 payment. They made an appointment to have a tech come out and retrieve the system, which will take about a week.
When / if my refund is credited back to my account I will leave an update.