- Report: #341595
Report - Rebuttal - Arbitrate
Complaint Review: APX Alarm
APX Alarmwww.apxalarm.com , Utah United States of America
APX Alarm REVIEW: Customers feel safe, confident, and secure when doing business with APX Alarm. APX Alarm's commitment to client satisfaction, exceptional customer experiences. APX Alarm is committed to resolving complaints and answer questions of all types. Customer feedback matters! Provo Utah
*UPDATE: APX Alarm recognized by Ripoff Report Verified as a Safe Business Service.
*Author of original report: BBB up to 948 complaints thats 12 complaints in a week.
*Consumer Comment: It's not too late to do something!
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EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
STATED IMPROVEMENTS FROM THE COMPANY.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
----------------------------------- APX Alarm Is A SCAM!! 936 bbb reports in 36 months Provo Utah
These people scammed me and took full advantage they are nice for the first 3 days because you still have time to out the contract but after the 3 days they do not care about anything you have to say or any problems there rep mis lead me and said my windows were protected showed me how to by pass them and everything. come to find out not even 1 of my windows were protected the only reason I ever considered this was because i have a 6 month old and a 2 year old and they are starting to sleep in there own rooms and I wanted to feel safe at night while my children were asleep some one could not come in the windows I specifically told Brad Royal (APX rep) this was my biggest concern he also told me there was no activation fee it was for my remote so i agreed come to find out nope it was an activation fee when I called the people they offered to give me a free month mind you this was in my 3 days when they cared. Then he also told me if I chose to stay with the company they would not up my fees for 60 months but he said if i chose NOT i had to. its been 3 weeks now and the worse 3 weeks of my life I HATE THEM!! And all they will say is you signed the papers owell. so in all reality only my doors into the house have any security and when do burglars break in through your front door they are rude, un organized and already had 936 complaints to the BBB in the last 36 months. WOW! and when I informed the supervisor of this all he could say was you signed the contract if brad lied to you or not. and they have over 400,000 consumers. OK what about Brinks and ADT have way more consumers and the most out of 10 companies I looked at only had 4 if not any complaints. DO NOT FALL IN TO THERE TRICKS. They re word everything so it sounds good but its CRAP!!
KanEmommy suisun city, California
This report was posted on Ripoff Report on 06/18/2008 11:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/APX-Alarm/Utah/APX-Alarm-REVIEW-Customers-feel-safe-confident-and-secure-when-doing-business-with-APX-341595. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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