- Report: #644513
Report - Rebuttal - Arbitrate
Complaint Review: APX Alarm
APX Alarm5132 North 300 West Provo, Utah United States of America
APX Alarm REVIEW: Customers feel safe, confident, and secure when doing business with APX Alarm. APX Alarm's commitment to client satisfaction, exceptional customer experiences. APX Alarm is committed to resolving complaints and answer questions of all types. Customer feedback matters! Provo Utah
*UPDATE: APX Alarm recognized by Ripoff Report Verified as a Safe Business Service.
EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
STATED IMPROVEMENTS FROM THE COMPANY.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
APX Alarm Montronics Company "no contract" 2 yrs. now on 5 yr. contract. Can't afford now disabled! Their collectors threatening me! West Provo, Utah
My mother and I were both taken by this company. We had 2 sales associates that stated they were college students from Texas who told us what a "GREAT SECURITY SYSTEM & COMPANY" APX Alarm was & that as a "Special" they were offering us a "no contract" $ 99.00 installation and $ 43.00 per month to sign up for their system. Within 30 minutes there was a technician at my mothers and one on the way to my home. I kept reiterating about the no contract as I had lost my job due to illness, had no idea what my financial future was and to this day am waiting for my Social Security Disability. I receive $ 448.00 per month cash & $ 377.00 for food. My mortgage alone is over $ 650.00 per month. I have gone thru my savings 401k & have had to borrow from family & friends to get by until my SSD hearing which I just found out will not be until Jan. 2011. He assured me, even putting a line across the 5 yr. contract clause (unfortunately) not hard enough to go thru to my copy! that there was absolutely NO CONTRACT what so ever! I need every penny I get to support my 15 yr old son & myself and my power, heat, water, sewer & garbage along with mortgage is my main concern. Have for over 2 yrs. made their payment and I can not do it no more! Now their collectors are not only threatening me but my mother as she was the one the contracts were under because I was unemployed! My mother is in her 70's and is having major surgery Sept 30th, five days from now that could leave her paralyzed or have a stroke or heart attack! She can not afford to pay for this bill either. So now that my life is out there on my sleeve... What can I do? Just chalk it all up to stupidity on my part? Let these people go after my mother? "THIS IS NOT AN OPTION"! They told her she had until Thursday which was yesterday or they would come after her with all they got! Please if anyone has any suggestions... They are very much needed and appreciated.
This report was posted on Ripoff Report on 09/25/2010 10:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/APX-Alarm/West-Provo-Utah-84604/APX-Alarm-REVIEW-Customers-feel-safe-confident-and-secure-when-doing-business-with-APX-644513. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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