- Report: #447546
Report - Rebuttal - Arbitrate
Complaint Review: APX Alarm
APX Alarmwww.apxalarm.com Nationwide United States of America
APX Alarm REVIEW: Commitment to customer satisfaction. APX protects customers throughout the united states and canada, Security and satisfaction are number one concern! Provo Utah
*UPDATE:Recognized by Rip-off Report Corporate Advocacy Program as a safe business service . APX Alarm pledges to always resolve any issues, feel safe, confident & secure when doing business with APX Alarm. Ripoff Report Verified
EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
STATED IMPROVEMENTS FROM THE COMPANY.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
APX Alarm, APX Alarm Home Security, Door to Door, Sales Provo Nationwide
About that, a lot of people seem to be getting "ripped off" by door to door sales in the security industry. Well this is both true and not true. The fact is that a lot of home security companies (most out of Utah) do a lot of "summer sales" around the nation. It so happens that they are very manipulative and aggressive companies. They harp on your weakness, reap on your lack of knowledge and take your money. Now they do provide a service and it is your options to use it, however a majority of these companies that are door to door sales do have higher rates than ADT or Brinks and to lock you into a 3 to 5 year agreement. If you feel you have been pushed into a lie, a cheat and a flat out scam. Well perhaps you should also take a look at what you have done to get yourself into this situation. Both sides are to blame, a majority of sales reps are pushy, a majority of customers are not educated enough to understand what they are doing.
The truth is that they look for "handsome" young men and women to sell their product because they know you are more likely to open the door and hear what a good looking person has to say. You yourself need to take some of the blame as a consumer, because once you are in a contract of any sort, well you are in that contract. It so happens that security contracts happen to be some of the worst contracts to sign and get locked into.
About these contracts, a majority of these contracts are for 39.99 - 49.99 to be paid monthly for 3-5 years. They are very tricky because you rarely will hear the words "contract" come out of anyones mouths that work for these companies. in fact they say agreement (a nice way to say that you are in this for the length of this contract). Doesn't it sound much nicer to say you are in an agreement with a company than you are in a contract!
About these "lies". Well the truth is that most of them are lies and truth intertwined so that you can easily get confused. A rep may say that you can cancel at any time, and that is true. However you only have 3 business days to cancel the contract without penalty. I have seen several different cancelation policies from alarm companies and if you want to get out of the "agreement" early it will cost you anywhere from 70% to 100% of the remaining monthly payments to get out of the contract.
Also another common mistake that is made is when a sales representative will tell you that you are on a monthly billing cycle and the contract goes from month to month, again there is truth as well as a lie. The truth is that you do pay per month, the lie is that you are in this contract for 36 to 60 months and therefor it is not a monthly contract (otherwise you would be signing a new contract every month). Another half & half is the common misconception that you are doing advertising for the company and you are getting a deal in return. The truth is that yes by having a sign you are advertising this company, and the lie is that you are not getting a deal. The company doesn't care north from south and east to west if you keep their sign for "advertising". In fact they use this as one of their sales tactics, they tell you that you will get the system for free by having their sign in the yard. Well let me explain this one, the "system" is referring to the equipment that they install and yes you do get that for free. Then again if you call any company that does home security you can get the same offer.
About you! If you feel its too good to be true, well then it is. If you are looking for something as a consumer it is then your duty and goal to search it yourself. When is the last time something has been dropped into your lap and you have "loved" it!? My point is that as a consumer in a world caught up in lies and deception it is your responsibility to confirm and understand what you are getting yourself into. Take some time to find out what is true and what it not, good things come to those who wait. If you feel pressured than chances are that you should not be doing what you are. Take this as a life lesson and learn from this. You can control what you have as long as you are willing to stand strong and be educated. Remember that you are the consumer and they are the company, its not a 50/50 "agreement" when you don't know what you are agreeing to.
Sales Rep 101 Le'Ville, Utah
This report was posted on Ripoff Report on 04/29/2009 04:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/APX-Alarm/nationwide/APX-Alarm-REVIEW-Commitment-to-customer-satisfaction-APX-protects-customers-throughout-t-447546. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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