- Report: #572173
Report - Rebuttal - Arbitrate
Complaint Review: APX Alarm
APX Alarm4931 N 300 W provo, Utah United States of America
APX Alarm REVIEW: Commitment to customer satisfaction. APX protects customers throughout the united states and canada, Security and satisfaction are number one concern! Provo Utah
*UPDATE:Recognized by Rip-off Report Corporate Advocacy Program as a safe business service . APX Alarm pledges to always resolve any issues, feel safe, confident & secure when doing business with APX Alarm. Ripoff Report Verified
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EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
STATED IMPROVEMENTS FROM THE COMPANY.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
APX Alarm Dishonest and deceitful recruiting of summer sales reps provo, Utah
It is very tempting to go out and spend your summer selling for a home security company. They talk about thousands of dollars in your pocket if you work hard all summer. They talk about crazy intensives that just make a young desperate college student dream big. The reality is your lucky to make minimum wage. Here is the break down for those of you thinking of going out and selling over a summer for a home security company like APX, AMP, or Platinum. Adding up time in meetings and driving out to your area, 7-11 hours on the doors and driving home, you are going to be working over 60 hours a week for 4 months straight! You get three days off if your manager likes you and if you take more time off then they can deny you you commission check. You have to go to meetings and you have to work all the hours because if you don't, they can deny your commission check. They say you are your own boss but that is completely deceptive because they own you and when they say jump you either say how high or they withhold your commission check. Also when being recruited it is important to know every detail. When I asked my recruiter how much rent was he told me $250. Come to find out, my assumption that normal people talk about rent in months not weeks was wrong. Rent was $1000 a month plus utilities!
Also they talk about each account being worth $400. FALSE!! You only make $400 on a sale if you sell at least 50, none of those 50 cancel before December, you collect the full monthly monitoring rate (which is typically $3-$5 more than the competition), and don't give away any equipment. Otherwise you might make $250 if you're lucky. I would say that half of the reps in my office last summer made less than $15 an hour for their work and half of them finished the summer with $0 to show for all their work. Do not be deceived by the money, the reps, and the recruiters. If you don't sell the amount that they want you to, you will make NO money and APX or AMP or whatever company you sell for will benefit. They really don't care about you or their costumers, they care about money. Deception is the name of the game for these companies and they mask it with the word "sold." They "sell" you, they don't deceive you. It is how the recruiters recruit and it is how the big numbers are produced, deception. I was deceived by an APX recruiter but they are all the same. If you are considering summer alarm sales do your homework, read the contract thoroughly (with the help of a professional), and ask specific questions and demand specific answers. Oh and one last thing they do to seal you in is offer a bonus. This so called bonus is actually a temporary loan that they take out of your check at the end of the summer. They will make you think it is not a big deal but it is, it is a very big deal and you should treat it as such.
This report was posted on Ripoff Report on 02/19/2010 11:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/APX-Alarm/provo-Utah-84604/APX-Alarm-REVIEW-Commitment-to-customer-satisfaction-APX-protects-customers-throughout-t-572173. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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