- Report: #1019680
Report - Rebuttal - Arbitrate
Complaint Review: APX | Ripoff Report Verified Safe
APX | Ripoff Report Verified Safe4931 North 300 West Provo, Utah United States of America
APX ALARM REVIEW: APX commitment to customer satisfaction, commitment to protecting families, simplifying lives. Customer service and customer experience are the number one priority! Filling a vital hole in the security and home automation industry. APX customers can find systems that offer quality, flexibility, affordability all at once. Every system comes with a touchscreen panel, remote control access, and 24x7 x 365 monitoring services. Customer service, trained professionals who monitor and maintain the systems - Home Automation and Advanced Security packages received a Consumers Digest Best Buy rating. Apex Alarms Ripoff Report Verified ... businesses you can trust.
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Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
By Ripoff Report APX Alarm wanted to join the Corporate Advocacy Program with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report. With over a million instillations, the amount of complaints they have had over the years, are a fraction of what any good company would get for complaints. All business will get complaints. We all know, none of us can ever satisfy 100% of the people, a 100% of the time, no matter how hard any human being tries. As a part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know that the member business wants to make things right, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. This company did just that. In many cases the company went beyond the call of good customer service. The company has gone to great lengths to make sure they try and resolve any and all customer issues. They joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they werent taken care off. In fact, the company has a new goal: On the first visit our customers are treated as royalty, and after that they are treated as family. As service professionals, we treat our guests and employees with respect and dignity. THEY CONTINUE TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS APX Alarm is part of the largest home automation provider in North America. Dedicated to protecting families, increasing energy efficiency, and simplifying lives, we have over 13 years of experience and support more than 700,000 customers throughout the United States and Canada. Our goal is to help you create an easy-to-use home automation system that protects your family, saves you time and money, and ultimately, simplifies your life. WHY THEY ARE THE BEST This company fills a vital hole in the security and home automation industry. While many other companies offer expensive, high-quality systems or affordable, low-quality systems. But here customers can find systems that offer quality, flexibility, and affordability all at once. Every system comes with a touchscreen panel, remote control access, and 24x7x365 monitoring services. Add that on top of award-winning customer service and trained professionals who monitoring and maintain the systems and its really no wonder the companys Home Automation and Advanced Security packages received a Consumers Digest Best Buy rating. Statements from the owner. Our CEO, started this company with nothing more than an idea in 1999 of selling high-quality products in the security solutions market by using a personal approach. Under his leadership, the company has evolved from a groundbreaking idea into one of the fastest-growing home management companies, with more than 700,000 customers and 3,200 employees. We have complete confidence in the services we offer. We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support. QUALITY EQUIPMENT. We pride ourselves in using the highest quality service and products. We are a company that is dedicated to protecting families, increasing energy efficiency, and simplifying lives ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND IS WORTH DOING BUSINESS WITH. As stated above, the company is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business. After speaking with company management and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give them a positive rating. They have made efforts to ensure that all customers were satisfied they have assured Ripoff Report that the business has made a commitment to resolve every customer issue that may arise and make customer satisfaction a top priority. STATED IMPROVEMENTS FROM THE COMPANY. Were always striving to make our company and our service even better, and now were improving our policies again. Customers can now go to their online account and provide feedback, positive or negative, to let us know about their experience. This not only gives us a chance to learn from our mistakes and achievements, but lets us respond to customers questions and concerns directly. Its the easiest way to give our customers a voice and a direct line to help. We are also updating our customer service training, preparing our personnel to answer any question and resolve any concern. Along with superior training, we always strive to find bright new people who are committed to great service and want to join our team. As we are hiring new employees and improving their training experience, we are helping our representatives serve our customers quickly and efficiently. The result is reducing our customers wait on the phones so they can talk to our reps as soon as possible. WHAT TO LOOK OUT FOR IN THIS INDUSTRY We have recently received complaints from customers who have been misled by representatives from other alarm companies posing as our companys employees. Customers are being misled into signing an additional contract. To avoid these scams, customers should always check for proper identificationincluding ID badge and uniforms. Dont be afraid to contact us directly to make sure they are our representatives. You can call them directly at 1-800-216-5232 APX Alarm is a leading provider of home technology services in North America. Their technology-based platform integrates a wide range of wireless features and components that deliver simple, affordable home security, energy management, home automation, and solar solutions. In 2011, their Home Automation package and Advanced Security package received a Consumers Digest "Best Buy" rating. Dedicated to protecting families, increasing energy efficiency, and simplifying lives, they has more than 13 years of experience and supports over 700,000 customers throughout the United States and Canada. .. *Any consumer not receiving satisfaction from a member of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com This kind of dedication to customer service means that APX Alarm will do whatever it takes to make sure their customers are properly taken care off. In the future, if anyone has any complaints or concerns with this company, you are invited to contact them directly via email: firstname.lastname@example.org (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call them directly at 1-800-216-5232. As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with this company or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program. please contact us. EDitor@ripoffreport.com Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you. Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel safe confident and secure when doing business with this company. Here's why. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about APX Alarm's Commitment to Excellence and Consumer Satisfaction. .... Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, a long name for a program that does a lot for both consumers and businesses alike.
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This report was posted on Ripoff Report on 02/24/2013 07:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/APX-Ripoff-Report-Verified-Safe/Provo-Utah-84663/APX-ALARM-REVIEW-APX-commitment-to-customer-satisfaction-commitment-to-protecting-famil-1019680. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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