• Report: #455408

Complaint Review: APX-SAI-Castle Rock Security Alarm Monitoring

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  • Submitted: Tue, May 26, 2009
  • Updated: Sun, August 01, 2010

  • Reported By:Ashburn Virginia
APX-SAI-Castle Rock Security Alarm Monitoring
2101 South Arlington Heights Rd Suite 150 Arlington, Illinois U.S.A.

APX-SAI-Castle Rock Security Alarm Monitoring APX-SAI-Castle Rock Security Alarm Monitoring that steals from you!!! Stay away from them. Arlington Illinois

*Consumer Comment: CastleRockSecurity.info

*General Comment: read your contract

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Jenn, just want to say that I am in the exact situation as you. SAI should be brought to justice. The company survives by ripping people off. I'm talking to my lawyer and will take action against them.


I purchased my home security system May 6th 2006 from APX alarm. I should have know right of the bat this was a bad idea. The sales people were very pushy and required a signed agreement that day with insulation that day. We were in need of a security system due to a new swimming pool we just had installed so we went against our better judgment and signed the three year contract.

Finally, after three long years we completed our contract obligations. I call on May 26th 2009 to cancel my subscription. To my surprise I was told I've already been enrolled in an additional 1 year contract since I didn't send a written letter 30 days prior to my original contract termination date.

How in the world was I supposed to remember three years later to send a written letter to terminate my contract 30 days prior! Who does business like this? I know who, CRIMINALS!!! My contract has changed hands or names with companies three times in the three year commitment I signed up for. My original contract was with APX alarms, who then sold my contract to SAI. I just found out that SAI now goes by Castle Rock. This is all signs of a company trying to avoid bad PR for terrible customer service practices. It appears the only way they can get customers is by strong arming them into renewal contracts.

Why would anyone want to entrust the security of their family and home to a company with such poor business practices?? I'm willing to take any legal action to bring this company down and see to it no others are taken by their scam. I fully intend to send letters to all of the companies VP's and large media outlets to share my story. I know there are probably hundreds if not thousands of people who are dealing with the same situation. If we all stick together maybe we can win justice against them.

ofallon, Missouri

Ashburn, Virginia

This report was posted on Ripoff Report on 05/26/2009 01:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/APX-SAI-Castle-Rock-Security-Alarm-Monitoring/Arlington-Illinois-60005/APX-SAI-Castle-Rock-Security-Alarm-Monitoring-APX-SAI-Castle-Rock-Security-Alarm-Monitorin-455408. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment


AUTHOR: Trent lagoria - (U.S.A.)

CastleRock Security knowingly sweeps the auto-renewal under the rug.  By the way the comment above me is clearly someone associated with Apex or CRS, just because you can trick someone doesnt make it right.  Legitimate companies dont operate on simply tricking people into renewal.

"Read your agreement!"  seems to be the slogan of CastleRock Security.  Ofcourse they wouldn't want you to actually be clear on its stipulations.

ADT actually informs people of auto-renewal and has been known to let people out of the extra year if they unknowingly renewed. 

Goto http://CastleRockSecurity.info to post your complaints about CastleRock.  With enough complaints and references this site CastleRockSecurity dot info will actually become the first search result when people search for CRS.

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#2 General Comment

read your contract

AUTHOR: KPierce - (United States of America)

responsible adults read contracts before they sign them and they keep track of their own accounts and finances.

read your contract. you signed it

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