• Report: #678963

Complaint Review: ARCO Service Station

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  • Submitted: Wed, January 05, 2011
  • Updated: Thu, January 06, 2011

  • Reported By: Matteo — fullerton California usa
ARCO Service Station
1205 Orangethorpe Ave Fullerton, California United States of America

ARCO Service Station This station charged my debit card 93.93 - I made NO purchase in this amount. Arco station would not do anything, bank would not do anything even though I filed a fraud report. How to contact ARCO Cor Fullerton, California

*Consumer Comment: An addition to Ronny G's suggestion, more options

*Consumer Comment: It's probably a "hold"...

*Consumer Suggestion: It's REAL easy! Just dispute the transaction with YOUR bank.

*Consumer Comment: They are correct

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Arco Station in Fullerton, CA. Charged my debt card 93.93- I cannot locate original receipt, but would never spend this amt. at an ARCO. Filed fraud with Bank, they would not do anything. Went to ARCO in person, manager there, says go back to the bank! ARCO would not do anything! I want to contact corp. offices of ARCO or the company that runs there credit/debt, does anyone know how to contact them?

This report was posted on Ripoff Report on 01/05/2011 11:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/ARCO-Service-Station/Fullerton-California-/ARCO-Service-Station-This-station-charged-my-debit-card-9393-I-made-NO-purchase-in-thi-678963. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

An addition to Ronny G's suggestion, more options

AUTHOR: Steve - (U.S.A.)

I have never experienced any sort of hold when using my debit card at any gas station regardless of brand as I always select "debit" at the pump and input my pin.

I have noticed that if the debit card is used as "credit" there is sometimes a hold like you experienced. Always perform a pin based debit transaction to avoid problems.

Another option is to get a gas card and just never use your debit card at gas pumps.

Another option is to "prepay inside, and overestimate your purchase by just a few dollars, as this will force the station to "clear the hold" with the bank to settle out your purchase. For example, if you know that your vehicle will take $32-$35 , go inside and "prepay" $40. Now, you pump your gas and say it's $34.50. The station now owes you $5.50, right? The clerk either has to give you the cash difference, or void the transaction and re-ring it for $34.50. Either way, you have protected yourself from an excessive "hold" situation.

ARCO really sucks anyway in so many ways. When I lived in Vegas, I wouldn't even go near an ARCO. They are horrible all the way to the top.

And, Ronny, I doubt the government will ever do anything about the excessive hold thing, as the customer has options in place to avoid it. It is a CHOICE to use the card and accept the hold, or not use it.

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#2 Consumer Comment

It's probably a "hold"...

AUTHOR: Ronny g - (USA)

The gas stations require the banks to place a "hold" when you swipe a card so they can verify the account can cover the purchase. All the hold "legally" has to be.. is for a few seconds., but some banks are a*holes and will hold the funds for days.

The hold will most likely be released in two-three days.

Best way to avoid this? Use cash for gas...especially at an Arco...they suck almost as much as the bank. If you do not prefer to use cash...pre-determine an amount of gas you want to put in...tell this to the attendant (the "machine" on the island gives no other options)..and then swipe the card inside.

Unless your account can handle a hold like this for days (could be up to $100.00)..it is the best advice until our Government's administrative system figures out how to deal with this "flaw" or glitch in the system.

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#3 Consumer Suggestion

It's REAL easy! Just dispute the transaction with YOUR bank.

AUTHOR: Steve - (U.S.A.)

This really is very easy.

Simply dispute the transaction with your bank. Demand to see a copy of the transaction record and/or reciept.

If they give you any problem at all, refer them to Regulation E, federal banking regulations.

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#4 Consumer Comment

They are correct

AUTHOR: Flynrider - (USA)

You really need to deal with the bank on this. They are the only ones that can reimburse a fraudulent transaction.

"Filed fraud with Bank, they would not do anything."

What does that mean? Did you file an official fraud report and get a response back? What did they tell you? The standard procedure is for the bank to reverse the transaction until they can determinewhether or not youwere the one who did the transaction.

If you're not getting satifaction from the bank, you need to escalate it on that side. As far as ARCO is concerned, you made a valid transaction. No retailer is going to cooperate with your personal investigation.

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