- Report: #854524
Report - Rebuttal - Arbitrate
Complaint Review: ARDYSS
ARDYSS470 Mirror Court #106 Henderson, Select State/Province United States of America
ARDYSS They sent me the incorrect size and said they would not exchange it or give me a refund and that I can try and sell it to get my money back. Henderson, Other
*Consumer Comment: NO resolution here
*UPDATE Employee: Assistance with Future Orders
*Author of original report: Garment
*UPDATE Employee: Ardyss Guarantee
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Well, the first time I order this product, it took forever to get it at lease 6 weeks and then I was told the color I ordered was not available after waiting 3 weeks. So I finally got the garment and it worked perfectly. The second order I decided to place it through the company directly and OMG, the services was absolutely unreal. I place my order for a black garment again and it didn't take as long to receive it, but I was sent the white garment and learned that it was another person's order. [continued below]....
The garment lasted me for a year and it was time for me to order another because it needed to be replaced and I decided I would places an order online. I was very careful to make sure I place the order correctly because I know the trouble had with this company in the past. I followed up with a phone call to the company to insure my order was correct and the representative verified that it was correct. I ordered a black garment in size medium and received an extra, extra, small which will not work for me. When realized the order was incorrect, I called several eight hundred numbers from their web site, which I got no one and finally got a number that said they were closed. The next morning, I was able to actually speak to a person and the person was downright rude!!!! I then asked for his supervisor, who identified himself as Don, Id # 7707. I am so angry by now and could not believe what I was hearing from the supervisor. I tried very hard to maintain my level of professionalism about this situation. But he tells me, he is sorry but the order was placed for an extra, extra small and he says, we will not change the item, maybe you can sell it because it was not our mistake. Seriously!!!! I have never in my life been able to wear an extra, extra, small and unmistakable, know I placed the order for a medium. I have never in my life had to deal with such unprofessionalism.
So put the word out, if you choose to order from this company, be aware that they have no professional courtesy and customer services skills, to say the lease, and they do not try to satisfy their customer's complaints.
Clearly, if I spend my money on a product, I expect to get what I order and not what they feel I should have and I am sure all of you out there in consumer's land feel the same way.
So consumers beware. This is the address that was on the package I received as a contact address, really?? Ardyess International, Inc. 470 Mirror Court, Suite 106, Henderson, NV. 89011.
This report was posted on Ripoff Report on 03/15/2012 05:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/ARDYSS/Henderson-Select-StateProvince-89011/ARDYSS-They-sent-me-the-incorrect-size-and-said-they-would-not-exchange-it-or-give-me-a-r-854524. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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