- Report: #1046860
Report - Rebuttal - Arbitrate
Complaint Review: ARKANSAS FEDERAL CREDIT UNION
ARKANSAS FEDERAL CREDIT UNION2424 Marshall Rd Jacksonville, Arkansas United States of America
ARKANSAS FEDERAL CREDIT UNION Mortgage Refiance Jacksonville, Arkansas
*Author of original report: Canceling my Membership With Arkansas FCU FILED DISCRIMINATED FAIR HOUSING LAW SUIT COMPLAINT
*Author of original report: complaint filed with VA LOAN ADMINISTRATION
*Author of original report: Continuation Arkansas FCU
*Author of original report: UP DATED AFCU
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My experience is one to never forget with AFCU.
1. Showning no interest in communication after I closed on my loan
2. Phone calls went unanswer- only voice mail and no return phone calls
3. I call 3 weeks after I closed to see who own the loan and who I was to pay month payment
4. Went to AFCU IN JACKSONVILLE DID GET A CHANCE TO SPEAK TO LOAN PERSON WHO WAS SOME TREATED OTHER THEN A MEMBER AS IF I WAS A TOTAL STRANGER. After I gave her information she mail tme wrong coupon monthly payment as to what I sign at closing mortgage loan
5. Filed complaint with board of director and met with ceo and other's. I got a apology memo in the mail and was advised By CEO a follow up on mortgage and get back with me.
He did and I was mailed new owner address and phone number. I was advised to mail my first payment to new owner
I call new owner and was advised they do not own my loan and I could not make payment until they sign off on loan= and didn't know the date
I was advised to call AFCU to get new instruction on first month payment until loan is sold
I call and person advised she would call me. [continued below]....
BeforeI was happy with AFCU. During this refinance I don't know I would use the mortgage department again ever. I am still member with lot's of thoughts I read online about credit union stating if you are not happy you can always leave. Not all credit union are equal offering good services .
This is my experience and I am DAV veteran in good standing- high credit scores. My feeling is I was treated inferior. As an African American- Military Honorable.
This report was posted on Ripoff Report on 04/28/2013 01:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/ARKANSAS-FEDERAL-CREDIT-UNION/Jacksonville-Arkansas-72076/ARKANSAS-FEDERAL-CREDIT-UNION-Mortgage-Refiance-Jacksonville-Arkansas-1046860. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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