• Report: #362499

Complaint Review: ARS Rescue Rooter, Houston

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  • Submitted: Wed, August 13, 2008
  • Updated: Thu, September 20, 2012

  • Reported By:Houston Texas
ARS Rescue Rooter, Houston
5910 Southwest Fwy Houston, Texas U.S.A.

ARS Rescue Rooter, Houston Don't count on their service!!! Houston Texas

*General Comment: Not Fond of ARS as a company

*UPDATE Employee: ARS Rescue Rooter

*UPDATE Employee: P-trap

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I would like to start by saying that I am tired of being taken advantage of. I recently paid ARS $4500.00 to have the coil and duct work redone in my 2200sq ft home. I have been told that the price was a little higher than normal, but I had done my homework and knew what I wanted, so to pay a little more for what I believed was a reliable company was no big deal. I was completely satisfied with the work, it looked good, worked well and I even noticed a difference in my electric bill. Great, right?

Well, we found a leak coming from the attic. When I went up to look for it, I found that they had a drain pipe from the evaporator coil to a pee trap that drains into the vent pipe for my sewer line. The sheet rock and insulation were soaked around the pipe. This is my source! Well, I'll just call these guys(ARS), and have them take care of it. Right! I called ARS, and they came out the next morning. Bao, the tech looked at what was in the attic, and his first response was to let me know that it was a "plumbing problem". Now I'm not stupid and I know that it's a vent pipe for the sewer, but my issue was that it backed up into the attic and no where else in the house, so that tells me that the pipe that is clogged is the pee trap. Whats more is this pipe that goes into the pee trap is one inch in diameter, and the pee trap pipe is two inches in diameter, so their is a gap that anything could have fallen into.

My point, is this pipe did not leak before the install (I would have noticed that ages ago), and know I'm supposed to believe that this pipe has just gone bad.
I did not ask him to assume the damage to my carpet, tile, grout, or any other part of my home, just that he fix the problem that was obviously caused by the installation of their equipment. His reply was that he needed to "talk to his boss", and would let me know what his response was. His boss replied the same way, "it's a plumbing issue".

After I asked him to leave, I got some Liquid Plumber, poured it in the pee trap and waited a few minutes. The pipe appeared to clear it's self. I then covered the pipe with some duct tape, similarly to the way it had been covered before the install. I have not noticed any problems since, and don't foresee any problems in the future, but as a former Boy Scout I have learned to "always be prepared ", so I will be fitting the pipe with a reducing joint so that this never happens again.

In summation, I would like say that the service after the sale with ARS, for lack of a better word, sucks!!! It took me all of about ten minutes to fix the problem, and yes I'm capable of fixing it myself, but that isn't the point.

Houston, Texas

This report was posted on Ripoff Report on 08/13/2008 01:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/ARS-Rescue-Rooter-Houston/Houston-Texas-77057/ARS-Rescue-Rooter-Houston-Dont-count-on-their-service-Houston-Texas-362499. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Not Fond of ARS as a company

AUTHOR: Jovusun - ()

I am not fond of ARS as a company, but what they have told you is true. Additionally, it would not be correct to duct tape the fittings. When your home was built it was standard to have a 3/4 inch PVC pipe drain into usually a 1.5 -2 inch pipe. The 3/4 inch drain is considered HVAC, the other pipe is plumbing and cannot be serviced by an HVAC Technician. The plumbing trap eventually fills with slime. When the new coil was installed it produced more water than the old coil. If you are going to "FIX" the difference between the two lines, you might consider a bushing with a 3/4 inch fitting, a "T" with a vent opening to the top or else you will cause more problems than you fix. They provided what was agreed upon, unfortunately you expected more once you had a problem on plumbing they never worked on.

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#2 UPDATE Employee

ARS Rescue Rooter

AUTHOR: ARS Rescue Rooter - (United States of America)

Exceptional service is our primary goal.  We would like to discuss your specific situation further.  Please contact us at (866) 803-0879.
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#3 UPDATE Employee


AUTHOR: Jodoming1975 - (United States of America)

Bao's diagnoses is correct. An A/C tech or ac company are only allowed to touch the 3/4 inch drain line. The p-trap could of been clogged before (partially clogged). I assume the reason you switched the coil was due to a freon leak. In that case the system would be low on freon and the condensation produced would be none to minimal. Replacing the coil corrected this problem and the new coil produced more condensation and if the p-trap was partially clogged it could not handle the amount of water being produced. The correct term for the p-trap is called a "plumber's hub" that is why a plumber needs to clear it. Ac techs do not carry snakes or materials to work on these.
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