- Report: #974645
Report - Rebuttal - Arbitrate
Complaint Review: ARS Rescue Rooter, Marietta
ARS Rescue Rooter, Marietta2171 Kingston Ct., Marietta, Georgia United States of America
ARS Rescue Rooter, Marietta With an American Home Shield warranty Rescue Rooter wanted to charge me $858.00 just to "bring my water heater up install up to code" Marietta, Georgia
*Consumer Suggestion: Was He Even A Real Plumber
*Author of original report: Dishonest or Untrained
*UPDATE Employee: ARS Rescue Rooter
*Consumer Suggestion: Here's A Simple Rule
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I asked, "how much is my charge since I have American Home Shield warranty". He said they did not cover more than $250.00 for code violations and that I would have to pay out of pocket $858.00. I said I just paid to have a new water heater put into my personal home and the total was only $750.00 tank and all. He responded, "that's our price if you want it done". Total cost for code violations over $1100.00.
For example his charge for an expansion tank $295.00, Metal stand for tank $300.00, permit $105.00, Fittings $118.00. I later found out that the metal stand is not required anymore due to the updated design of the water tanks with sealed burners and that the fittings come with a new tank.
I tried to communicate with the owner of this franchise (Kathy) but she immediately became defensive when I said the prices were more than excessive. As an appliance technician and also the owner of an appliance repair company even I was in shock when I heard these prices. As a contractor for warranty companies myself I find the pricing of this company and the attitude to be far from professional and certainly "RIP Off" pricing.
I did ask the plumber if he ever went into a home with a warranty that he didn't find code violations. He wouldn't answer my question but simply said I was wasting my money with a warranty company.
This report was posted on Ripoff Report on 11/27/2012 05:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/ARS-Rescue-Rooter-Marietta/Marietta-Georgia-30067/ARS-Rescue-Rooter-Marietta-With-an-American-Home-Shield-warranty-Rescue-Rooter-wanted-to-974645. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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