• Report: #828230

Complaint Review: ARS/ rescue rooter

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  • Submitted: Wed, January 25, 2012
  • Updated: Thu, November 01, 2012

  • Reported By: Nsherkhan — 29405 South Carolina United States of America
ARS/ rescue rooter
2548 Oscar Johnson Dr. N. Charleston, South Carolina United States of America

ARS/ rescue rooter American Residential Services bad company, just look at all complaints here and at bbb and google reviews! scammers! N. Charleston , South Carolina

*UPDATE EX-employee responds: Company policies

*UPDATE Employee: ARS Rescue Rooter

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 Bought a new home in December 2009. Had to call call ARS out December of 2010 (few days before labor warranty expired per their receipt). Instead of checking system of leaks the "technician"  decides to fill with freon and leave. A year later almost to the date had to call ARS back out for same problem, and now that it was conveniently outside the warranty, ARS did an inspection and found I had a leak and now it would be $2500 for parts and labor.

 To further prove this is a BAD company, ARS told me part of the price would be for parts which was a 2 year warranty on a new built home. After talking to a friend who worked in the HVAC business for 30+ years he said that was a LIE, all units have a 5 year mandatory warranty; which I found to be true when I went into the attic and found the warranty ARS left up there, again, conveniently. So ARS planned to charge me for a free part under warranty. Isn't ARS just SCUM?

 ARS doesn't call back, over charge , rip you off and run a warranty scam. This company is the epitome of a poor company. ARS blatantly rip off their consumers for bigger profits. I have had problems with companies like everyone but most try and do the right thing, ARS doesn't; and I believe part of that problem is that they cut their bids down so that companies like Beazer and KB will use them in home construction and they make up any short comings or losses ripping off the home owners of the homes they are building. What helps ARS , and BAD companies like them, is the fact that people only see sites like this after they were scammed and not before bring SCUM into their homes and around their family.

 Just something to think about with all the bad reviews here and at the BBB and with the FTC, not to mention their google reviews; why would anyone want to use them? Especially with all the reputable HVAC companies around ( sing, myatt bates, etc.).

BUYER BEWARE!

This report was posted on Ripoff Report on 01/25/2012 07:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/ARS-rescue-rooter/N-Charleston-South-Carolina-29405/ARS-rescue-rooter-American-Residential-Services-bad-company-just-look-at-all-complaints-828230. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

Company policies

AUTHOR: Anonymous - ()

I once worked for ARS. I didn't work there for long as I had a huge ethical divide with them.

Their company SOP is carefully written for legal purposes only. They never actually say anything to their employees to encourage them to hard sell. That said, if you don't sell you are punished. They cut your hours and give you calls that they know will not buy. If you don't sell these people your hours are cut further until you can't afford to work for them. You only rise in the company if you sell; management are usually the worst techs that have ever worked the business. They skirt the law very carefully and their excuse is generally "we didn't know" or "it was an honest mistake".

After being gladhanded by our service manager for the umpteenth time; I finally realized that I couldn't work for them, in all good conscience. The work environment was toxic and communication was kept to a minimum. God forbid if you are to bring a request for warranty information in to the office; only warranties from other companies are honored. Add to this the fact that employees are paid straight commission and any mistakes that have to be owned result in a chargeback to the tech. In fact, techs are charged back for anything that they can think of; generally when you have had a good week. I have seen guys charged back because they did warranty work.This is a marketing company, not a service company. Not recommended.

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#2 UPDATE Employee

ARS Rescue Rooter

AUTHOR: ARS Rescue Rooter - (United States of America)

We are committed to providing an exceptional service experience. Please contact us at (866) 803-0879 to help us better understand this specific situation.
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