- Report: #737092
Report - Rebuttal - Arbitrate
Complaint Review: ART BRANDS LLC
ART BRANDS LLC225 Business Center Dr. Blacklick, Ohio United States of America
ART BRANDS LLC Larry Lavine and his company sold me thousands of dollars of substandard shirts and refused to make good on them. Blacklick, Ohio
*Author of original report: You should make more Teletubies because it suits your maturity level..
*REBUTTAL Individual responds: Thank you for proving our point.
*Author of original report: AGAIN PARAPHRASING is a LIE!!!
*REBUTTAL Individual responds: That is our transfer on those websites, Royce McClure is our artist under contract.
*Author of original report: This man couldn't present the truth is it stuck hiim like lighting!!!
*REBUTTAL Individual responds: It is our image ( Royce McClure)
*Author of original report: Another set of untruths from this company...
*REBUTTAL Individual responds: Both images are ours
*Author of original report: This speaks for itself...
*Author of original report: Paraphrasing someone's e-mails is to mean something they don't is still a lie.
*REBUTTAL Individual responds: You are arguing about your own emails. You are entitled to your own opinion but not your own facts.
*Author of original report: Go through is quotes of my e-mails!!!!
*REBUTTAL Individual responds: Post your "experts"
*Author of original report: Look at my pictures. The President Justifies the lousy work you see in the Photos.. Would you buy from a company that finds that acceptable???
*REBUTTAL Owner of company: Proof and email prove our point
*Author of original report: Let Art Brands LLC produce one or unprofessional I ever sent them!!!
*REBUTTAL Individual responds: Artbrands last rebuttal
*Author of original report: What Art Brand LLC say is not true at all!!
*UPDATE Employee: Artbrands/solartees good business practices
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The colors of the decals are not even close to the proof they send you. When the items were shipped they over charged four hundred percent of what they estimated the charge was to be. They also charged the shipping without authorization even though they had made promise to do so first.
Do not expect to speak with a human very often as well. They do a majority of their business trough e-mail and text. They also make promises to deliver answers and return correspondence by a certain time and almost never do. [continued below]....
When I notified my sales rep of my concerns he just made excuses. Then when I called his supervisor that person never returned my calls. Then I ended up involving the President of the company who made excuses why what the produced was adequate and expected in the solar decals. Then he also did not return several promised phone calls as well.
I used my entire budget to purchase the shirts because I am a start up small business. They had no concern for that. When they shipped the items late and grossly over charged for the shipping. I still didn't get them in the promised time. I had to drive over an hour away to get them to an appointment on time where they needed to be seen. They never tried to make good for such large mistakes.
In order to make me happy for the 450 poorly printed shirts they only offered to send me two hundred new ones done in a much cheaper process. In my opinion this company has no concept of customer service or the desire to do business in an ethical manner.
I was completely shocked that the president of the company. Larry Levine who justified such substandard work as being acceptable. If anyone wants to see the pictures of what I was provided feel free to contact me and I will share what they call so called acceptable work. It looks like a child produced these shirts with a water color makers. They are horrible to put it lightly.
In my opinion do not do business with this organization unless you have very low expectations of customer service and quality work.
This report was posted on Ripoff Report on 06/05/2011 02:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/ART-BRANDS-LLC/Blacklick-Ohio-43004/ART-BRANDS-LLC-Larry-Lavine-and-his-company-sold-me-thousands-of-dollars-of-substandard-s-737092. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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