Purchased 450 shirts from this company. They were to print them in solar inks. On the website they look awesome with the demo graphics they have. Well, what you get from them looks nothing like what you see on the site itself. Then they say will warn you the colors won't look that brilliant but will be close. The colors won't be trust me!!! They looked faded and washed out when you put them in the sun they look nothing like what you see on the site!!!
The colors of the decals are not even close to the proof they send you. When the items were shipped they over charged four hundred percent of what they estimated the charge was to be. They also charged the shipping without authorization even though they had made promise to do so first.
Do not expect to speak with a human very often as well. They do a majority of their business trough e-mail and text. They also make promises to deliver answers and return correspondence by a certain time and almost never do. [continued below]....
..... Then you will get a late e-mail.
When I notified my sales rep of my concerns he just made excuses. Then when I called his supervisor that person never returned my calls. Then I ended up involving the President of the company who made excuses why what the produced was adequate and expected in the solar decals. Then he also did not return several promised phone calls as well.
I used my entire budget to purchase the shirts because I am a start up small business. They had no concern for that. When they shipped the items late and grossly over charged for the shipping. I still didn't get them in the promised time. I had to drive over an hour away to get them to an appointment on time where they needed to be seen. They never tried to make good for such large mistakes.
In order to make me happy for the 450 poorly printed shirts they only offered to send me two hundred new ones done in a much cheaper process. In my opinion this company has no concept of customer service or the desire to do business in an ethical manner.
I was completely shocked that the president of the company. Larry Levine who justified such substandard work as being acceptable. If anyone wants to see the pictures of what I was provided feel free to contact me and I will share what they call so called acceptable work. It looks like a child produced these shirts with a water color makers. They are horrible to put it lightly.
In my opinion do not do business with this organization unless you have very low expectations of customer service and quality work.