- Report: #184121
Report - Rebuttal - Arbitrate
Complaint Review: ASAP Motors & Parts Systems
ASAP Motors & Parts Systems6432 Cunningham Road Houston, Texas U.S.A.
ASAP Motors & Parts Systems Wrong Transmission, then Defective Transmission ripoff Houston Texas
*Consumer Suggestion: asap charges filed Texas Attorney General
*Consumer Suggestion: Response
*UPDATE Employee: Incorrect informtion
On 11-14-05, I notified ASAP of my research and their error (they were not aware of the design change in 2000). ASAP agreed to retrieve the wrong unit they sent and re-ship the correct unit at their expense. After several subsequent misunderstandings among ASAP staff, I finally received the appropriate model of transmission on 01-27-06. I installed it and took a test drive on 01-30-06 and found that the unit operated in first and third forward gears, but did not have second, overdrive, or reverse.
I tested and disassembled the transmission and found that the valve body was damaged; sticking valves had caused directionally opposing clutches to activate when shifted into reverse, which stripped the interior splines out of the kick-down drum. That drum was operated by a band clutch when utilizing second, overdrive, and reverse gears.
Then, I discovered an unauthorized charge to my credit card by ASAP on 01-18-06. ASAP claimed it was a charge for the initial delivery, which I had paid COD three months earlier. I researched and found that I was charged for the retrieval shipment, which was by a different shipping company for a different cost than the delivery. ASAP refused to review their records and did not credit my card until I faxed proof of payment for the initial shipment.
Furthermore, the tracking number was changed en route on the retrieved unit that I was mistakenly charged shipping on. When the local shipping line tried to clarify their billing documents with ASAP, accounting assistant Diana, and later Manager Dina, accused a female staff member of the shipping line of being my girlfriend and trying to use her position to help me avoid payment! No apologies were made to the shipping company after I faxed proof to ASAP of their error.
It is therefore apparent to me that ASAP does not test transmission units, or failed to in this instance, before shipping to customers.
Port Angeles, Washington
This report was posted on Ripoff Report on 03/30/2006 01:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/ASAP-Motors-Parts-Systems/Houston-Texas-77041/ASAP-Motors-Parts-Systems-Wrong-Transmission-then-Defective-Transmission-ripoff-Houston-184121. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.