- Report: #67157
Report - Rebuttal - Arbitrate
Complaint Review: ASCENTIVE
ASCENTIVE201 Spring Garden Street Philadelphia, Pennsylvania U.S.A.
ASCENTIVE, WebRocket, WinRocket, Speedpak programs don't work, no phone customer service, no refunds, cancellation impossible Philadelphia Pennsylvania
*UPDATE Employee: Customer was refunded their money, as per our refund policy
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So I tried contacting the company, but the company had no phone number to reach them by and just to send an email was a wild goose chase. I had to give reference numbers and all personal information again. Even after sending an email, all I got was an automated response.
Today I finally received information on how to cancel my services and get my money back (since the services promised a 30 day money back guarantee), but when I followed the link to fill out the cancellation form, the form said "NOT for Speedpak, Webrocket, or Winrocket cancellation".
Why would they not have a cancellation form for these products when they claim that they are the most popular and effective services available?? Probably cause they don't work at all and are only scamming innocent customers. I will continue emailing this company and may also contact their mailing address, but am afraid that nothing will come of it except another automated response.
No one should be interested in these FRAUDULENT products and the so called "satisfied customers" are probably nothing more that a figment of Ascentive's imagination.
This report was posted on Ripoff Report on 09/18/2003 09:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/ASCENTIVE/Philadelphia-Pennsylvania-19123/ASCENTIVE-WebRocket-WinRocket-Speedpak-programs-dont-work-no-phone-customer-service-67157. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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