When my wife signed my kids up for Premier Martial Arts classes she told them we would be moving in only a few months. She was told that it was not a problem that when we moved just contact ASF International and they would cancel the membership. Well, of course it was not easy!
First they said that she would have to fill out THEIR forms. They also said that she would have to know the account number, which she told them and they indicated that it was not correct. This was a typical delaying tactic and an out and out lie, she did have the correct number.
So, it took a while to get the account number from Premier Martial Arts, and then she sent the completed paperwork and a copy of our cable installation bill (the only bill we had at our new location). After they recieved all this paperwork my wife called again because they had again charged our credit card $198. She was told at that time that a cable installation bill was not considered adequate proof. I guess they think I go all over the US installing and paying for other peoples cable...just another stalling tactic trying to steal more of our money. So, she sent them a copy of her official address change for the Post office.
Well, the good news was that it was an acceptable form, however the next month they again charged our credit card. Okay, now we are mad and my wife got me involved. I am not nearly as nice as she is. I called and talked to Monique who explained that they had recieved our proof of a move on September 18th, then it takes 48 hours to process, of course our billing date is the 20th and that the charge is automatic. So, when I asked when I would be getting a refund she indicated that I would not.
This was, unacceptable! And I was really MAD! My wife had already filed a complaint with the Better Business Bureau, and I filed complaints with the Colorado Attorney General, the Texas Attorney General and the Federal Trade Commission. I encourage everyone who has been ripped off by these criminals to file with the FTC as they are looking for patterns of fraud and you can tell by looking at this website there is a pattern.
Another thing I found is that according to the Colorado Consumer Protection Act section 6-1-704 (1) (b) when you rescind a membership the date it is postmarked is the date of force. So, when I called back to check on those dates for the lawsuit was thinking of filing the woman I talked to this time (Jamie) said that it was postmarked September 12th. Then just as I was about to let her have it she said they would be refunding my last month.
So, they still ended up stealing $198 from me but it was not the $396 they were trying to get. I am sorry I even have to name Premier Martial Arts in this complaint as they have a very good program, but they should not be dealing with the devil.
Now, I will watch my credit card carefully to see if they actually follow up. I will update this post when I have that information. But, don't do business with these thieves!