• Report: #290720

Complaint Review: ASF International; Fitworks

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  • Submitted: Tue, December 11, 2007
  • Updated: Tue, February 05, 2008

  • Reported By:Wickliffe Ohio
ASF International; Fitworks
640 Plaza Dr, Suite 300 , Highlands Ranch,, Colorado U.S.A.

ASF International; Fitworks Took money directly out of my bank account without my authorization Highlands Ranch Colorado

*UPDATE Employee: Customers do not read their contracts

*UPDATE Employee: Customers do not read their contracts

*UPDATE Employee: Customers do not read their contracts

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Sales rep at Fitworks set up my due date without telling me what it was; I had to call ASF to find out. When told it was the 17th of the month, I said that wasn't a very good time for me and might I be able to change it. I was told by the phone rep he would have to 'research' it to see if it could be changed.

This past Friday late evening, I was left a message by this rep simply saying to call the 800 number and any clerk could help me. On Monday following this Friday night call, the first month's payment of around $31 was taken from my bank account. I was never informed whether my request for a change was granted. I never gave them consent to take $31 from my bank on the 10th of the month. I had budgeted the payment for the 17th, as I was told was my due date. BTW, you are charged $5.00 more a month if you don't set up your payments to come out automatically either from your bank or credit account.

Without going into details that are for those involved only, the debit caused my bank account to be overdrawn. That cost my $38.00. I called and immediately, and very calmly and politely, asked to speak with a supervisor. I didn't want to waste time on a phone rep.

I was nevered allowed to speak with anyone but the phone rep. She refused to let me speak to a supervisor, despite my asking at least five times to speak to one. Basically, I was told that the 'courtesy' due date change takes effect immediately. So as soon as my due date was changed, according to ASF, my fees were due for that month and they put through an electronic debit from my bank. I was never informed of the due date change, nor was it ever explained that, like every other billing entity I've ever asked to change a due date, the current month's payment would continue as set up, and the change would take place with the next billing cycle.

They are very 'sympathetic' that it wasn't explained to me, but no refund was owed nor was I going any further with this. No supervisor, no more discussion.

ASF had authorization to take an electronic debit from my bank account either on the 17th or 2nd of the month. I never gave consent for a debit on the 10th.

Senator9
Wickliffe, Ohio
U.S.A.

This report was posted on Ripoff Report on 12/11/2007 04:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/ASF-International-Fitworks/-Highlands-Ranch-Colorado-80129/ASF-International-Fitworks-Took-money-directly-out-of-my-bank-account-without-my-authoriz-290720. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Customers do not read their contracts

AUTHOR: Chris - (U.S.A.)

This is a pretty typical complaint on Ripoff Report. Customer does not give a name and therefore, we can't research the complaint. I can tell you that the Fitworks contracts are straight forward with no fine print. Everything this customer is complaining about is outlined in their agreement that they signed with Fitworks. The autmoatic payment authorization requires the member signature. In that same area of the agreement, it states that if member chooses a manual form of billing a monthly $5 fee applies. Everything this customer is complaining about is outlined in their agreement. The agreement also states, right above the consumer signature line, that the customer is aware and understands everything within that agreement.

Chris Peterson
Customer Relations Manager
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#2 UPDATE Employee

Customers do not read their contracts

AUTHOR: Chris - (U.S.A.)

This is a pretty typical complaint on Ripoff Report. Customer does not give a name and therefore, we can't research the complaint. I can tell you that the Fitworks contracts are straight forward with no fine print. Everything this customer is complaining about is outlined in their agreement that they signed with Fitworks. The autmoatic payment authorization requires the member signature. In that same area of the agreement, it states that if member chooses a manual form of billing a monthly $5 fee applies. Everything this customer is complaining about is outlined in their agreement. The agreement also states, right above the consumer signature line, that the customer is aware and understands everything within that agreement.

Chris Peterson
Customer Relations Manager
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#3 UPDATE Employee

Customers do not read their contracts

AUTHOR: Chris - (U.S.A.)

This is a pretty typical complaint on Ripoff Report. Customer does not give a name and therefore, we can't research the complaint. I can tell you that the Fitworks contracts are straight forward with no fine print. Everything this customer is complaining about is outlined in their agreement that they signed with Fitworks. The autmoatic payment authorization requires the member signature. In that same area of the agreement, it states that if member chooses a manual form of billing a monthly $5 fee applies. Everything this customer is complaining about is outlined in their agreement. The agreement also states, right above the consumer signature line, that the customer is aware and understands everything within that agreement.

Chris Peterson
Customer Relations Manager
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