I signed up with Milton Hill Sport & Spa at the very end of November 2010. It is located on Eliot Street in Milton, MA 02186. I, like many residents in Milton, received a promotional flyer from Milton Hill Sport & Spa. It claimed that they were offering a free 16 week program in which they monitor your weight loss.
I am overweight and thought of it as a way to jump start a life style change. To my dismay, it was definitely NOT free. I had to pay a lot of money to even sign up myself and my mother. I paid all the ridiculous start up fees just so I could join and work out. They gave me special forms to sign for both myself and my mother for the 16 week program.
They explained that after the 16 weeks my contract would be terminated and that my special program reduced price would no longer be in effect. So after paying the fees they made me pay for the month of November...even though the month was over... I paid $79.90 per month. Since December was really my first month (even though I was made to pay for November when I wasn't even there...) I started counting the weeks from there...This means that my 16th week was either March 12 or 19. I had stopped going to the health spa since the February. Since I knew I was locked in until March, I knew it was my duty to pay because it was a contract for 16 weeks. I was happy to see my last payment taken from my bank account and said goodbye to the extra burden....or so I thought.
They billed me for April and then May. I thought that I must have somehow miscalculated, even though I definitely didn't. I called them but they claimed that ASF International handled all of their billing. I immediately called ASF and a male employee claimed that he had to send for my contract of 16 weeks and that he would make sure to call be by the following Monday. Months later...he still hasn't called. He also claimed that I would no longer be charged and in any case would cancel my account as soon as he got an ok. I hung up feeling that my problem would be taken care of.
Imagine my utter dismay as I was billed as well for June. I called again and spoke to a female employee who made it clear that the other employee I spoke to must have been incompetent and she claimed that he didn't leave any notes. She also claimed that I would have to pay for the month of July (even though it was only June) to be free from my contract. ???!???!!
What?!?!?!?! I explained that my contract was for 16 weeks only. She then claimed that my contract was until Nov. 2011. Again...?!?!?!? These people were just making crap up as they went along. I then asked for a copy of that supposed contract I supposedly signed. I gave her my office fax # and I have yet to receive it weeks later....
I called again today (7/1/11) and ask to speak to a supervisor. He said his name was Jay Miles ext. 252. He was just like the last employee I had to speak to, only worse. He is an utter jacka** and attempted to talk to me as if I were 4 yrs. old. If he really is a supervisor, may God help us all. He repeated the same B.S. as that other employee did. I informed him of his incompetent counterparts and he proceeded to follow in their footsteps. Gee, how cute, I guess everyone in that company may just be incompetent liars.
In the end I informed him with the same fax # I had given the girl. He said it would be here in a matter of minutes...I called back 15 times to his direct extension. What a surprise that he didn't answer. I decided to leave a VERY detailed message on how to reach me and reiterated my fax # at least a dozen times.
Let's see how long he takes to follow up. They owe me a minimum of $239.70 which I plan to reimbursed for. If not, I have witnesses about the document I signed and my lawyer to back me up 100%
I'm done with these thieves. Also, I forgot to mention that since it's my debit card, it made me overdraft and since it was for the months of April, May, and June which I shouldn't have been charged for...they should cover the overdraft fees. This means they owe me at least $309.70.
I am also going to tack on lawyer fees and missed work hours if they force me to. I they truly had the forms "where they at?"
These companies are partners in crime!