- Report: #323443
Report - Rebuttal - Arbitrate
Complaint Review: ASF International
ASF International640 Plaza Drive, Suite 300 Highlands Ranch, Colorado U.S.A.
ASF International Deceptive Cancellation Practices Highlands Ranch Colorado
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ASF International is not a company of integrity. They happily take your money, but if you try in good faith to end the membership they become antagonistic.
I attended Neto Jiu Jitsu acadamy for a few years and always sent my payments on time. Post marked within 5 days of the due date of the bill due to US Postal service. Due to other life situations I decided to cancel. This is when all of the problems began. It took them 5 to 7 business days to correspond with me, but they continued to charge again each month with full knowledge of my intentions and repeated requests to cancel.
I contacted them and let them know of my intent to cancel. I got another bill. They stated that my account needed to be current. This was understandable. I brought my account current. I got another bill.
They stated that I needed to have my account current AND send new cancellation material during the new month. OK. I did that. Ah, it seems I miscalculated the bill by 5 dollars. I got another bill for a FULL month. Called them and couldn't just pay the 5.
I then worked with a customer agent. I brought everything up to date, sent new cancellation information, and confirmed the date that it all needed to be sent in, within 5 business days of the due date like all of my previous payments. I sent it in. I got another bill. This time for a random amount of money that mathematically, due to the contract and all fees being based on 0 and 5 could not occur. The bill sent ended in a 6.
I called in again. I spoke with a "Customer Service" agent who could not seem to understand the mathematical impossibility of the amount on the bill. She put me on hold and came back with another random amount, ~$31.00. I asked how she came to the number and she just said (paraphrased), "OK, the bill is wrong, but pay this or your account will be charged again." I explained that this amount could not be and she just said "Pay it sir and the account will be fine." I asked to speak to her boss. She was not in at the moment and would call me back.
I talked to the boss and explained it all again. The boss conceded that the bill was wrong, but said I still owed them money. What? Why? The boss then stated that since my payment was sent AFTER the due date (postmarked within 5 business days) that I owe another month. WHAT!
I stated to her my payment was sent as directed by her company. She put me on hold and listened to the conversation with a previous customer agent. When she came back she said, "You account is cancelled."
These people are hustlers. I read my contract. It did not state ANYTHING about late fees, rollover of bills, cancellation procedures, their long correspondence times leading to new charges, etc... Unless you are a lawyer specializing in contract law these people have you trapped.
The sad part about this company is that they are burning people on Martial Arts/fitness training. I loved my studio, I will NEVER again sign up with a studio that uses this company for billing.
San Diego, California
This report was posted on Ripoff Report on 04/03/2008 02:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/ASF-International/Highlands-Ranch-Colorado-80129/ASF-International-Deceptive-Cancellation-Practices-Highlands-Ranch-Colorado-323443. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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