• Report: #757556

Complaint Review: ASF International

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  • Submitted: Thu, July 28, 2011
  • Updated: Wed, January 11, 2012

  • Reported By: Eric — Philadelphia Pennsylvania United States of America
ASF International
640 Plaza Drive # 300 Highlands Ranch, Colorado United States of America

ASF International Intoxx Fitness - Roxborough, Philadelphia, PA Company will not cancel Accounts Highlands Ranch, Colorado

*Consumer Comment: BEEN THERE DONE THAT

*UPDATE Employee: Lets Research that

*Consumer Comment: YOU ARE INCORRECT

*UPDATE Employee: Answer for Cori

*General Comment: QUESTION FOR CHRIS

*UPDATE Employee: Auto-Renewal Clause

*Consumer Comment: How?

*Consumer Comment: Avoid joining any club that uses ASF International

*Consumer Comment: You don't have to pay em SQUAT

*UPDATE Employee: Read Agreement

*Author of original report: Thanks

*Consumer Suggestion: responce reguarding ASF

*Consumer Comment: Hope this helps

*UPDATE Employee: Read Membership Agreement

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Got a 1 year membership to a gym (Intoxx Fitness) Stayed throught he whole year and at the end of the year did not want to continue. Asked what I had to do at the gym both when I joined and near the end of the contract and was told after 1 year it becomes month-to-month. To any normal person that means it cancels when not pre-paid, right? Well I asked to make sure and was told that it auto cancelled. It's been 4 months and I just got a call saying that I am past due on my account, I explained that I was told it should auto cancel. ASF International told me thats not correct and gave me an email address to send my cancellation request to. The email address they gave me was wrong (undeliverable) and I was told that I still had to pay the bill and late fees.

This report was posted on Ripoff Report on 07/28/2011 09:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/ASF-International/Highlands-Ranch-Colorado-80129/ASF-International-Intoxx-Fitness-Roxborough-Philadelphia-PA-Company-will-not-cancel-Ac-757556. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 13Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

BEEN THERE DONE THAT

AUTHOR: Cori - (United States of America)

Chris,

Please don't insult my intelligence.  I stated I already called and was told that there was a contract on file.  Honestly I don't have an issue now and don't want to deal with your customer service that is lacking.

I have the number if I need to call, thank you.

My son will be receiving surgery in April and I will be freezing my payments, so I will call then.

Have a great day and keep up the good work.


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#2 UPDATE Employee

Lets Research that

AUTHOR: Chris - (U.S.A.)

Feel free to contact me any time and we can look in to that for you.  Asf International customer support line: 800-525-8967.
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#3 Consumer Comment

YOU ARE INCORRECT

AUTHOR: Cori - (United States of America)

Sorry Chris but you imagine wrong.  I have no automatic membership.  The owner hasn't had me sign one in a couple of years.  One year he actually wrote month to month contract because my son was schedule to have surgery and wouldn't be able to attend and of course your company gave me a bit of a hard time.  Even stated that the contract said yearly, of course I faxed over the contract and had to send in a note requesting the freeze as well as a doctors note, which I did.

So no I have no contract and if you would like to look into it for me, by all means let me know and I will call you.  Your company automatically sets up my account balance every year WITHOUT a contract...hhmm wonder if that is legal....
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#4 UPDATE Employee

Answer for Cori

AUTHOR: Chris - (U.S.A.)

I would imagine that if we are processing payments for your membership, there would be an agreement that you signed with your facility.  Automatice renewals are not up to ASF International.  We rely on the information provided to us by our clients.
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#5 General Comment

QUESTION FOR CHRIS

AUTHOR: Cori - (United States of America)

Chris I find it very interesting that you keep making the same comments about reading the contract that is signed.  I currently send my son to a karate institute that uses your company and the funny thing is, year after year your company keeps renewing it with NO CONTRACT.  Oh yes, no contract, I have not had one in years and when I did call the first year without a contract, an employee stated that the contract was on file.  Well of course I said prove it because I haven't signed one.  The owner of the institute is very lax and has not had us sign one, so basically I could cancel at any time but I do not wish to leave.

So if you could answer me on how you can keep renewing every year without an actual signed contract from me?
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#6 UPDATE Employee

Auto-Renewal Clause

AUTHOR: Chris - (U.S.A.)

I would suggest Eric read his agreement.  The auto-renewal clause clearly states that if the membership should automatically renew, the member then needs to provide a 30-day written notice to cancel.  Nowhere in the agreement does it state that the membership wil auto-cancel at the end of the temr if member discontinues paying.  Hence the term, "Auto-Renewal"...
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#7 Consumer Comment

How?

AUTHOR: rj1011 - (USA)

I have a health coach agreement and a separate personal training agreement at my local gym and there billing is done through ASF International. No where on either agreement does it state that I was entering into an agreement directly with ASF. ASF stated that the trainer and coaches cannot terminate my contract because it is with ASF not them. No where does it state that, ASF's only part in the contract is at the very bottom is separate box with a separate signature than the above agreement and ONLY states that I agree to let them handle the billing. Everything else is the trainers and health coaches contract. The only where ASF is even mentioned is in the payment method box.

Legally, how can they own the contract and tell me that the gym owners cannot accept my termination and it is up to them if they accept it or not?

I have attached the actual contracts and you see how misleading the termination clause is in the first one.  That agreement says this exact statement "Number of payments 12 amount $270.01 1st due date 10/20/11 roll over to open-end/month-to-month (requires 30 day written notice to cancel). It is all in one continuous sentence. That's it nothing else, clean and simple "exact wording".

I only blacked out personal information.....
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#8 Consumer Comment

Avoid joining any club that uses ASF International

AUTHOR: Farawayfiend - (United States of America)

I too have had bad experiences with ASF International, including them providing deadend phone number and emails, loss of documents sent to them via certified mail, and extreme discourtesy from their employees including disconnecting me from calls.  My advice is simple...before joining a health club, inquire who they use for billing.  If they use ASF International, find another club who doesn't.  Who your health club does business with speaks volumes about their own business.  In my opinion, ASF is a shady company and I so happy that I no longer have to deal with them...it certainly tells you something when RipOff Report is 2nd on the google search for "ASF International" following the company's own website.  I'll say it again.

Do not join any health club that uses ASF as a 3rd party service provider. 
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#9 Consumer Comment

You don't have to pay em SQUAT

AUTHOR: mr rik - (USA)

FOGETTABOUTTEM!
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#10 UPDATE Employee

Read Agreement

AUTHOR: Chris - (U.S.A.)

Without specefics, I cannot comment completely on this complaint.  However, it is typical with Helath Clubs throughout the United States to have there membership agreements automatically renew to a month-to-month membership.  In thos cases, a member needs to provide a 30-day written notice to cancel.  If this individual received a "bounce back" on the email they sent, I don't understand why they didn't just simply call us back to verify that they had a good email address.  Also, when a membership is canceled, it does have to be current at the time of cancellation.  I would strongly suggest that this individual read their agreement and make sure that the information I have provided is consistent with the agreement they signed.
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#11 Author of original report

Thanks

AUTHOR: Eric - (United States of America)

I appreciate the response about how to cancel. Like I said my issue was that ASF cancellation email address wasn't even the right address. I called the gym and got a different email address from them and I am hoping the membership will at least be cancelled now (even though I will have to pay) and I can be done with this. I didn't realize it was illegal to end a membership without written notice from me, so thats good to know, wish the guys at the gym hadn't said that was how it works but nothing to do about that ... Really the problem I had was not with the gym it's with the ASF and they're customer service.

Thanks again
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#12 Consumer Suggestion

responce reguarding ASF

AUTHOR: elakire - (United States of America)

Heres what i suggest doing. I currently have ASF as a billing company for a gym i manage, and we are in the process of firing them.

First, when you do any contract with a gym and they say that your membership will convert to month to month after the contract is over, it does NOT mean that you only pay when you go. Your account will continue to be drafted until you give a cancellation notice. It is illegal for a gym to cancel your gym membership unless you have a high outstanding balance, death or you provide notice. I strongly recommend written, no verbal. Even if you dont use the gym, you still have to pay for the membership. I also recommend reading the contract carefully before signing. Both as a gym manager and a person whos been ripped off before.

as far as all the ASF fees. 90% of them can be waived. 8 out of 10 times its a lot easier to talk to the gym you signed up with and explain that you want to bring your account current and continue your membership on m2m if they agree to waive the late fees etc. Just tell them what they want to hear, you can easily cancel your membership AFTER they waive the fees.


90% of gyms require a 30 day cancellation notice. Most of them are 30 days from the 1rst of the month following the delivery of the cancellation. This means that if you need to cancel asap to avoid future charges.

finally... do NOT DO THIS, do NOT threaten the gym or ASF with canceling your account or your credit card, remember whether you cancel your accounts or not, you still signed the contract which means that they're just going to let the past due balance keep increasing and you WILL go to collections whether its a 2 months or 2 years from the day you signed up. So if your balance is at 50 bucks better to just pay it off than have it go up to 400 dollars because of all the fees.

We dont like ripping off our members at my gym which is why i always explain to them what theyre signing when they join. ALWAYS READ OR HAVE YOUR CONTRACT read to you before you sign it. Remember if you DO sign a contract without reading it. you have a 3 day grace period to cancel that membership and get a full refund (in SOME STATES) on the 3rd day the cancellation must be done before the end of the business day.

Good luck!
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#13 Consumer Comment

Hope this helps

AUTHOR: punkinpink - (United States of America)

Went through buying short sale myself Hope I can help you.  First im going to break two sentances down for you. 
 

I attempted to contact a Bank of America mortgage person
after purchasing a short sale house technically owned by Bank of America

-   Are you saying you got a letter of approval  from BOA saying that you now own the home? If not,
you have not purchased this home.

-     Have you went to closing and signed a deed/mtg/ect for the home? If not, you do not own the home nor have you purchased it.

-    Sounds llike you made an offer

 

I was mainly attempting to determine the date that they had agreed to my offer to purchase this
house, and if they "could change their mind at any time" (operative phrase) and withdraw their acceptance as I was informed by my realtor

-         I think your realtor has VERY little experience in short sale negotiations.  At least compared to the one who I worked with to close my deal.   They cannot withdrawal an offer after an approval letter has been sent. If an approval letter has not been sent, and you haven't closed, you have not purchases the property. 

-     I think your realtor told you BOA accepted the offer when in fact it may have been the negotiator
accepting the offer but still needing confirmation from the investor ( whom is the REAL owner of the loan, NOT boa since they are the ones putting up the money.)  As my realtor said, BOA is the middle man, getting nothing from the loan now because they get paid by the investors to service a loan, (take payments, collection calls ect ) and when it's in default they are kind of working for free, they would rather have the loan out of their portfolio

Ill break down my experience, Saw a home on market, made an offer, boa said it looks good but they need more money per investor regulations,  I offered more, they accepted the offer and said they thought the investor would take it, waited three weeks, investor denied my offer and wanted me to take some fees off that I wanted them to pay, I agreed to pay the fees myself, my realtor resubmitted the offer, back to investor for approval, FINNALY got approved and we got to close about a month later.

 

I dont know how it works to get ahold of BOA, the realtor did everything for the seller of the property and for me but honestly, and I hate to say this,

a)     
it sounds like the realtor for this property is
either  incompetent or untrained in
shortsales and is not using the correct terminology with you

or

b)     
You may not understand exactly what the realtor
is saying to you.

My suggestion, your realtor CAN and ALWAYS should provide you the information on the property you are attempting to buy.   If they wont, I would report them to whatever
realtor board is in your area. They have contact with the short sale
negotiator.  BOA customer service may not
know how to handle the situation if you call the regular number because all
they have is the persons info that defaulted on the loan, they dont have your
file like the short sale department would.  You have the RIGHT to call the bank if you are
unsure of the process but the right place has to be called.

 

In closing,   If this
realtor is telling you not to get a inspection and is telling you that BOA can
back out of an approve offer letter than they need to be fired.

I hope this helped. Like I said, I bought a Short Sale
property myself  and it was a bit
harrowing. I got excited when I heard offer accepted until the realtor has to
calm me down and explain that just because BOA liked my offer didnt mean that
the investor and or the MI company couldnt counter for more money and decline
my short sale if I didnt agree to their terms.
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#14 UPDATE Employee

Read Membership Agreement

AUTHOR: Chris - (U.S.A.)

I would suggest this individual read their agreement.  It most likely has a clause in it explaining how to cancel their membership once it has automatically renewed.  In most case throughout the United States, health club membership agreeements require a 30-day written notice to cancel a month-to-month membership.
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