- Report: #247348
Report - Rebuttal - Arbitrate
Complaint Review: ASF International
ASF International640 Plaza Drive, Suite 300 Highlands Ranch, Colorado U.S.A.
ASF International Ripoff Bogus charges and making it difficult to cancel Highlands Ranch Colorado
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Upon moving to my new location I promptly sent a copy of my new lease agreement as well as a letter from the local electric company stating that I had started service at my new location. Now ASF says you have to send a utility bill....how is that possible in a timely manner when utility companies won't send you your first bill for at least a month? Explain that ASF? You would think that a letter from the utility company stating my service had been established would suffice, right? Wrong! Not with ASF! I even had ASF change my mailing address in their records....so after showing a lease agreement, a letter of utility establishment, and a change of mailing address it still does not suffice for ASF that I have moved!
Now because of the email I sent them that I had previously mentioned, the ASF International folks decide to paper bill me. Here's the other whammy...A $5 charge each time they send you a paper bill! Huh? So now I am not only late on a payment because of the change to paper billing, but now they are charging me $5. $5 for what? Especially for something I never asked for!
I just got a letter today stating that the documentation I sent to them does not suffice because #1. My lease agreement was not signed by the landlord. #2. I didn't send a UTILITY BILL.
Let's get some things straight...first off, my lease agreement isn't signed by anyone other that myself and my wife. If you live in a big complex like we do, you usually only have the name of the company on the lease agreement and the resident(s) sign the lease. Second, the utility company letter states that I established service! What more proof can you possibly want? The letter also so wonderfully adds that I can continue being billed until the documents they requested are sent in...So now ASF is possibly going to continue charging me for gym dues even though I haven't been able to use the facilities in a month!
The best part is that when you try to call their main number, you get put on hold for an enternity...the secret to getting through is to actually call one of the other numbers that goes right to the secretary...she then patches you through right away to who you need to talk to. But is it this way for the general public that is calling their main 1-800 number? No! This is a shady scam of a company.
New Albany, Ohio
This report was posted on Ripoff Report on 05/07/2007 07:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/ASF-International/Highlands-Ranch-Colorado-80129/ASF-International-Ripoff-Bogus-charges-and-making-it-difficult-to-cancel-Highlands-Ranch-C-247348. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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