- Report: #1053634
Report - Rebuttal - Arbitrate
Complaint Review: ASF International
ASF International640 Plaza Dr Highlands Ranch, Colorado USA
ASF International Will Not Allow Cancellation; Fraud! Highlands Ranch Colorado
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Multiple time in 2012 I tried to cancel my gym membership because I moved out of town. In April 2012 I just noticed that I was still getting autodrafted from the gym's billing company. Well I prompted shut off the autoraft through my bank thinking the company would just cancel my account. ISn't this what typically happpens? I hadnt been to the gym in over 6 months. Well, This billing service refuses to let me cancel my account, despite the fact that I have not used the services in over six month. I have unknowingly been paying for the services (autodraft) which was supposed to have been cancelled Sept 2012. They continued to autodraft my account, and when I finally noticed the unauthorized drafts and cancelled them, they charged me late fees for services I'm not receiving! They now say I cannot cancel the contract until I pay the late fees, but they have been getting paid for services that I haven't been using this whole time. They say they will continue to bill me monthly, thereby racking up fraudulent charges, until I pay the month of May and June 2013 (which it isnt even June yet and I've already been charged?) Mind you I tried to cancel Sept 2012 in writing. The cancellation wont become effective, according to them, until I am current with my account, despite the fact that I'm disputing these charges. I can pay the $80 (2 months plus late fees) and be allowed to cancel my account, or continue to acccrue monthly charges and additional late fees as we work this out- that's blackmail. "Pay this and we'll make it easy on you." You gotta be kidding me!!
I would be so ashamed to work for this company. The employee turnover rate must be astronomical.
I am not even seeking reimbursement for the hundreds of dollars paid to the company over the past few months. ALL I want is to settle the supposedly "outstanding" charges that occurred because I cancelled the autodraft once I finally realized they were billing me without authorization for services not received. Thus, I just want them to resolve the balance for $80+ and Cancel the contract for good. It should have been cancelled when the term ended on 8/2012 and when I requested cancellation 9/12. This is a complete abuse of an autodraft system. They can keep all the money I already paid them. Simply eradicate the balance, which is for services not rendered. Horrible customer service too.
This report was posted on Ripoff Report on 05/24/2013 01:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/ASF-International/Highlands-Ranch-Colorado-80129/ASF-International-Will-Not-Allow-Cancellation-Fraud-Highlands-Ranch-Colorado-1053634. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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