- Report: #436799
Report - Rebuttal - Arbitrate
Complaint Review: ASF International
ASF International640 Plaza Drive Suite 300 Highlands Ranch, Colorado U.S.A.
ASF International billing mistakes every month, refuse to refund you Highlands Ranch/Denver/Boulder Colorado
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The first month my tuition was due, I was billed incorrectly for a $20 "manual billing fee" even though I has set up automatic withdrawl from my checking account when I enrolled at Tran's. I was told they couldn't refund my checking account; instead I would have a $20 credit toward my next month's tuition.
The second month my tuition was due, I saw a charge for $139 from ASF hit my checking account on 3/20, the day I am supposed to be billed. Then, I saw another charge from ASF for $179 on 3/23. When I called, I was told I made a change to my account and they were just notified of the change AFTER I was already billed the first time. I did make a change to my account, but it was three weeks prior to my billing date of 3/20! I threw such a huge fit that I am going to overdraft my account again and they didn't want to credit my checking account back, the "supervisor" in customer service said she could refund only a portion of the incorrect $139 charge. I should see a credit to my bank account for only $125.30 because they can't refund the entire amount.
I am in a bad place because I love Tran's Martial Arts, but it sounds as though so many gyms and facilities of that nature use ASF International to handle their billing, and I don't want ASF to be the reason I quit.
This report was posted on Ripoff Report on 03/23/2009 01:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/ASF-International/Highlands-Ranch-Colorado-80129/ASF-International-billing-mistakes-every-month-refuse-to-refund-you-Highlands-RanchDenve-436799. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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