• Report: #173181

Complaint Review: ASF International

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  • Submitted: Wed, January 25, 2006
  • Updated: Tue, August 15, 2006

  • Reported By:Cincinnati Ohio
ASF International
640 Plaza Drive, Suite 300 Highlands Ranch, Colorado U.S.A.

ASF International ripoff dishonest fraudulent billing Highlands Ranch Colorado

*UPDATE Employee: Fitworks Contracts & ASF International

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My wife and I had paid our membership to Fit Works all at once when we joined, for the sole reason that we hate having funds automatically taken from our account. The sale rep working at the club, Jeremy, told us we would be done when our membership was complete.

He never said anything about our membership automatically renewing after it expired; in fact, after we argued so much that we didn't want it, he guaranteed that this would not happen. Of course, he no longer works there.

Also, we were not told that our contracts were going to be sold to ASF International. In addition, we were never told that we had to cancel our contract in writing.

Luckily, we never gave a bank account to the company. While they are not deducting money from an account, they do keep sending us monthly bills. We sent a cancellation letter right away, but they claim they will not cancel until the first extra billing has been paid.
But wait there is more, my contract was frozen when I became a personal trainer for the club.

How can I make them go away without getting a bad credit report. I refuse to pay for something that I never wanted or used.

Timothy
Cincinnati, Ohio
U.S.A.

This report was posted on Ripoff Report on 01/25/2006 07:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/ASF-International/Highlands-Ranch-Colorado-80129/ASF-International-ripoff-dishonest-fraudulent-billing-Highlands-Ranch-Colorado-173181. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Fitworks Contracts & ASF International

AUTHOR: Chris - (U.S.A.)

Unfortunately, in Timothy's case he was incorrectly informed by the sales rep at Fitworks. Timothy's contract, which is the instrument that dictates what is happening now and in the future, was what he needed to thoroughly read before signing. Fitworks' contracts are very specific regarding automatic month to month renewals. Also, Fitworks is very diligent in sending notification and advising them that their membership will be automatically renewing prior to the account is to renew.

Also, Fitworks does not sell their contracts to ASF International. ASF International is strictly a billing company for Fitworks. ASF International has agreed to help Fitowrks regarding their cancellations according to the terms and conditions of the agreement. In Timothy's case, it sounds as though he never attempted to cancel the automatic renewal until after it renewed. Once the account has automatically renewed, Timothy would have been required to submit a 30-day cancel notice and the account would have to be current at the time of cancellation.

ASF International, Fitworks and Timothy all have to follow the terms and conditions of the agreement in place. We (ASF International) have not asked Timothy to do anything above and beyond what he agreed to when he signed the contract.
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