- Report: #1038959
Report - Rebuttal - Arbitrate
Complaint Review: ASHLEY FURNITURE HOME STORES
ASHLEY FURNITURE HOME STORES561 Route 46 West, Fairfield, NJ Fairfield, New Jersey United States of America
ASHLEY FURNITURE HOME STORES ASHLEY FURNITURE Delivered Damaged Furniture, Caused Floor and Wall Damage, refused to give full refunds Fairfield, New Jersey
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Additionally, my walls were scraped in three different spots and they put a hole in one wall with the bed frame. I now need to have a painter come in at my own expense. They also dragged the beds across hardwood floors putting heavy scrapes in the floor which now need to be sanded out and recoated. To add insult to injury, I gave cool drinks to the delivery people. They left the empty cans on my front lawn. This is how customers are treated?
Now I try and get a refund. Initailly Ashley does nothing. After I call Chase to put the whole fiasco in dispute, a manager calls to try and resolve the issues. He tells me that the way the salesman configured the trundles for the beds, they wont fit under the kids beds. The salesmen sold me more expensive trundles which are too high in height. They tell me they cant actually give me replacement furniture. Eventually they refund $3,700 of the more than $5,900 purchase price. The sectional was only $1,551. They claim there are over $700 in delivery fees, taxes (which are only $100) and a protection plan which I never wanted or asked for. I disputed the charge with Chase and Ashley gave them the run around. For over two months Chase has gone back and forth to try and get a refund and the rep at Chase says that they get double talk as well.
This report was posted on Ripoff Report on 03/28/2013 09:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/ASHLEY-FURNITURE-HOME-STORES/Fairfield-New-Jersey-07004/ASHLEY-FURNITURE-HOME-STORES-ASHLEY-FURNITURE-Delivered-Damaged-Furniture-Caused-Floor-an-1038959. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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