• Report: #1091472

Complaint Review: ASHLEY FURNITURE

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  • Submitted: Sat, October 12, 2013
  • Updated: Sat, October 12, 2013

  • Reported By: cptmike — LITTLE FERRY New Jersey
ASHLEY FURNITURE
SECAUCUS, New Jersey USA

ASHLEY FURNITURE SALES AND WARRANTY RIPOFF SECAUCUS New Jersey

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I BOUGHT A SOFA RECLINER AND CHAIR RECLINER FROM ASHLEY FURNITURE IN SECAUCUS, NJ.  AFTER 2 YEARS AND 7 MONTHS THE FURNITURE STARTED TO SCALE AWAY AND SHOW A BEIGE UNDERLINING.  WE TOOK PICTURES OF THE MATERIAL AND WHERE IT WAS FALLING OFF.  WHEN I CHECK MY WARRANTY AND SAW THAT I WAS STILL WITHIN THE WARRANTY PERIOD, I WENT TO ASHLEY AND INFORMED THEM OF THE PROBLEM AND SHOWED THEM OUR PICTURES.  I WAS TOLD THAT THE FURNITURE THAT I BOUGHT WAS NOT REAL LEATHER AND THE WARRANTY DID NOT COVER THE SCALING OF THE MATERIAL.  I WAS ALSO TOLD THAT ASHELY ONLY GIVES A ONE(1) YEAR WARRANTY ON ALL OF THEIR FURNITURE.  

I INFORMED THEM (CUSTOMER SERVICE MANAGER) THAT THE SALESMAN TOLD US THE FURNITURE WAS REAL LEATHER AND THAT THE WARRANTY WOULD COVER ALL DAMAGES.  THE MANAGER TOLD US THAT THE SALEMAN WAS NO LONGER WORKING AT ASHLEY AND THEY ARE NOT RESPONSIBLE FOR WHAT HE HAD TOLD US.  AFTER A BATTLE OF WORDS I WAS GIVEN THE NUMBER OF THEIR REGIONAL MANAGER TO CALL.  I ALSO SENT THEM THE PICTURES THAT WE HAD TAKEN OF THE FURNITURES.  AFTER CALLING AND NOT BEING ABLE TO GET THROUGH I WAS SURPRISE TO RECEIVE A PHONE CALL FROM HIM.  HE INFORMED US THAT THE WARRANTY DOES NOT COVER THAT AND IT ONLY COVER A PUNCH HOLE IN THE MATERIAL.  

I WAS LATER CALLED BY THE STORE MANAGER TO TELL US THAT SHE WOULD GIVE US THE MATERIALS AND THAT WE HAD TO FIND AND PAY A REPAIRMAN TO FIX THE SOFA AND CHAIR OURSELVES.  I LATER FILEED A COMPLAINT WITH THE BBB, AND THEY SENT ASHLEY THE COMPLAINT. ASHLEY RESPONDED THAT THEY DID EVERYTHING POSSIBLE TO COMPLY WITH OUR REQUEST AND THAT THE MATTER IS NOW CLOSED.  ABOUT THE FIRST WEEK OF OCTOBER ASHLEY CONTACTED US WITH A REQUEST TO SEND A TECH PERSON TO SEE THE FURNITURE UP CLOSE AND TAKE PICTURES.  THE TECH SHOWED UP AND PROCEEDED TO TAKE A SERIES OF PICTURES OF ALL OF THE PLACES THAT THE MATERIAL WAS CHAFFING.  TWO DAYS LATER ASHLEY CALLED TO INFORM US AFTER AN EVALUATION OF THE PICTURES THE DAMAGE MATERIALS WAS DUE TO NORMAL WEAR AND TEAR. ALSO THAT AT THIS TIME WE WERE PAST OUR WARRANTY PERIOD.  

MIND YOU THAT I CALLED THEM ON JULY OF 2013 THREE MONTHS BEFORE OUR WARRANTY RAN OUT.  THEY DECIDED TO CONTACT US AFTER THE WARRANTY PERIOD EXPIRED TO TELL US THAT THEY HAD TRIED EVERTHING POSSIBLE TO SOLVE OUR PROBLEM.  I AM NOW DETERMINED NEVER TO PURCHASE ANOTHER ITEM FROM ASHLEY FURNITURE AND TO TELL EVERYONE TO NOT BUY THEIR FURNITURE.  AS A CLOSING COMMENT, WHITE AT THE STORE WE MET ANOTHER COUPLE WHO WAS THERE TO CANCEL THEIR ORDER AND GET THEIR $100 DEPOSIT BACK.  THEY TOLD US THAT THE FURNITURE ASHLEY WAS SELLING WAS OVER PRICED BY DOUBLE THE MARKUP AND THEY HAD FOUND ANOTHER PLACE CLOSE BY THAT SOLD THE SAME FURNITURE FORM THE MANUFACTURE FOR HALF THE COST OF ASHLEY.


This report was posted on Ripoff Report on 10/12/2013 09:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/ASHLEY-FURNITURE/SECAUCUS-New-Jersey/ASHLEY-FURNITURE-SALES-AND-WARRANTY-RIPOFF-SECAUCUS-New-Jersey-1091472. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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