- Report: #1092291
Report - Rebuttal - Arbitrate
Complaint Review: ASSURANCE WIRELESS
ASSURANCE WIRELESS, Select State/Province USA
ASSURANCE WIRELESS EVERY MONTH WHEN I GET MY FREE MINUTES I ADD MINUTES AND THEY RIP ME OFF, THEY DEDUCT MINUTES I HAVE NOT USED AND THEY TAKE MY MONEY FOR ONE PLAN AND GIVE ME ANOTHER PLAN THEN REFUSE TO REFUND ME MY MONEY. they tell me they're giving me what i ask for then they give me something else and never correct the situation Parsippany nj
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every month i get free 250 minutes which are not enough i add money to my account each month last month i called and told her i wanted 1,000 minutes for $20 she took my money and after she took my money she said she could only give e 750 minutes for $20, this month i paid $32.63 for unilimited monthly minutes she took my money and after she took my money then she said she could only give ne 750 minutes for $20 I asked her if she only took $20 from my card and shd said yes,
when I checked my cc account it revealed they indeed took $32.63 now the $10 is gone my cash account balance which means I can't even use the $10 for more minutes, and it's not on my cc either, I called them and they don't seem to care. When l added 750 minutes this month I used not more than 60 ninutes the first day, and an additional 200 minutes were gone which they refused to give me back, they created a ticket and said they did not take any minutes, so i chedcked on line and everything and my records online confirmed what i told them and they refused to give me back my money or my minutes,
This report was posted on Ripoff Report on 10/16/2013 08:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/ASSURANCE-WIRELESS/Select-StateProvince/ASSURANCE-WIRELESS-EVERY-MONTH-WHEN-I-GET-MY-FREE-MINUTES-I-ADD-MINUTES-AND-THEY-RIP-ME-O-1092291. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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