- Report: #477796
Report - Rebuttal - Arbitrate
Complaint Review: ASTAR Travel
ASTAR Travel12421 N. Florida Ave. Suite C-220 Tampa, Florida U.S.A.
ASTAR Travel I purchased a holiday prize with Astar with my credit card. I cancelled the purchase the next day in writing and requested reimbursement. The company has not reimbursed me yet after 5 months Tampa Florida
*Consumer Suggestion: How to get a prompt refund
Somehow the Astar seller had my credit card details and wanted me to re-confirm over the phone. After several questions he "convinced " me that it was genuine and the offer was valid eighteen months. I reluctantly purchased the holiday, the next day I realized I had made a mistake and cancelled the order in writing explaining the reasons of our cancellation. Three weeks later I got the vouchers and mail them back immediately for reimbursement.
After several phone conversations with ASTAR customer service, confirming receipt of the cancellation letter, the returned holiday vouchers and the promise that I will be reimbursed, I never received any money back.
My last correspondence has been to the CEO on 26 June 2009 explaining my situation and I still have not received any response. My next move now has been to contact the Attorney General of the State of Florida and the Tampa Better Business Bureau to file an offical complaint. I will also file a "rip off" complaint with my Australian bank to back charge the transaction and will report to the police.
I will update thir report in due course
This report was posted on Ripoff Report on 08/09/2009 02:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/ASTAR-Travel/Tampa-Florida-33612/ASTAR-Travel-I-purchased-a-holiday-prize-with-Astar-with-my-credit-card-I-cancelled-the-477796. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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