- Report: #489168
Report - Rebuttal - Arbitrate
Complaint Review: ASTAR
ASTAR12421 N Florida Ave Suite C220 Tampa, Florida United States of America
ASTAR 12421 N FLORIDA AVENUE, SUITE C220 TAMPA, Florida 33612 Astar strikes again. Money gone over night. Now can't find the money to credit back to us. we have tried to get a refund back, but all we get is its coming, but we can't tell you when. Con job. Lots of promises of getting money back, but still nothing in bank. Tampa, Florida
* : Nasty Nasty People
* : Sympathy with you
* : More Lies
* : Another Promise
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we recieved a phone call from astar saying we had won a holiday. then they did the sales talk about how we got such a cheap holiday. if we gave them a inprint of our credit card they would send us a package that we could look over and if we didn't like it we could send it backwithn 30 days and we would get refunded our credit.
the money went out of account overnight, they told us we had 30 days from receiving the package to decide before they took the money out.
the package did not arrive when they said it would, so we rang them about that and said that we had changed our mind about the whole thing. they said we had to wait for the package to turn up, have a read of it and if we still didn't want it we were to send the whole thing back to them. we sent the package back by international courier, so they had to sign for it.
astar told us when the package arrived they would ring us to discuss it. still waiting for a phone call from them. so I rang them as soon as we found out the package hand arrived, as we tracked it over the internet to see when it arrived.
I have been ringing astar since and have been given the run around. They admit they got the package back on the 24 august, but they are having meetings with the owner about our money which is 998 us dollars. I have been ringing at least once a week since the 24 august. but the last week I have been ringing everyday and still getting the same run around
I have asked for the names of the people that talk to me and when I asked to talk to that same person I was told this morning they have not heard of this person
I was told once again we are working on your refund but we cannot tell you what day or what time it will be put back into my account. but if there is any change we will ring you.
Ihave not had one phone call from them, except the first one, but nothing since.
we have put the matter in our banks hands at this stage.
I will still call them everyday.
My husband is a Vietnam Veteran, this has been very upsetting for him as well as myself. I guess this company gets its kicks from ripping off people. But what comes round goes round. I will kept you updated about this rotten company.
This report was posted on Ripoff Report on 09/02/2009 05:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/ASTAR/Tampa-Florida-33612/ASTAR-12421-N-FLORIDA-AVENUE-SUITE-C220-TAMPA-Florida-33612-Astar-strikes-again-Money-489168. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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