• Report: #519258

Complaint Review: ASTAR

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  • Submitted: Tue, November 03, 2009
  • Updated: Fri, January 01, 2010

  • Reported By: Bruce — Sydney Other Australia
12421 N. Florida Ave. Suite C-220 Tampa FL 33612 Tampa, Florida United States of America

ASTAR Email address may help everyone who have been scammed Tampa, Florida

*Author of original report: Correct Email Address for ASTAR

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It seems we have been scammed by these people in mid-October 2009, in the same way as many others over the last few years.
I tried replying to their "Do not reply" confirmation email but message was undeliverable.
Then "properties" of their email address showed "reply@astar.cc" in first name box - so have sent an email using this address, which appears to have gone through.
Whether any reply comes back is anyone's guess, judging by everyone else's reported experiences.
Can this firm be blacklisted somehow by the internet and credit card authorities ? What is the law doing about them ? We will file a police report anyway.

This report was posted on Ripoff Report on 11/03/2009 11:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/ASTAR/Tampa-Florida-33612/ASTAR-Email-address-may-help-everyone-who-have-been-scammed-Tampa-Florida-519258. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Correct Email Address for ASTAR

AUTHOR: Bruce - (Australia)

May help others to know we finally discovered Astar's email address which is cs@astar.cc  You may get a reply saying they do not respond to emails and prefer you speak with one of their operators.

Astar's fine print "Terms and Conditions" provided with the vouchers they send you includes a committment that "Astar allows a purchaser to cancel their purchase by delivering written notice to Astar within thirty days after receipt of the vacation package".

We have done exactly that, sending back the original vouchers as well after calling them in Florida and speaking with a Mr Keith Barulich (who promised to put through our refund as soon as they received our written request and the vouchers back).
We have proof that they received our registered mail package and have emailed them to follow up but to date no response or refund.

Our case is now in the hands of the police, who are working with our bank and Visa.
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