• Report: #349437

Complaint Review: ASTAR

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  • Submitted: Wed, July 09, 2008
  • Updated: Sun, February 15, 2009

  • Reported By:Cambridge Other
ASTAR
12421 North Florida Ave Suite C-220 Tampa, Florida U.S.A.

ASTAR Travel No refund, delayed emails, David Newberry gone. North Florida Ave Suite C-220 Tampa Florida

*Consumer Comment: The Florida Department of Agriculture and Consumer Services

*Consumer Comment: rediculous

*Consumer Suggestion: file online complain form to division of consumer service and agriculture department in Florida, it works!

*Author of original report: Refund amount owing to us

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We have read alot of reports about what has been happening regarding this company and no now that we have been scammed to.
April 2007, My wife and I was approached by phone from David Newberry and the usual sales talk happened about the vacation package etc..etc..
Like everyone else it sounded to good to be true. The icing on the cake was that he told us the flights were included. We had him on intercom and asked him to repeat and so he did 2-3. My wife was their 1st point of contact through her email addres and I tried to get info from them about this vacation through my own email address. Man it was like getting blood out of a stone, I couldnt understand why so hard when the package cost was deducted out of my personal visa card. At the time we could not find the ID (reservation no-) so I asked them to search by name. I gave them full details of both my wife and I to try track our package details. When we finally got the ID no- We rung and asked when our flight tickets would be sent to us, they said flights not included. My wife and I swore black and blue they said these were. We emailed them and said that we were told about flights being included, and asked for a refund, someone by the name of Joey replied saying that due to us purchasing the package in April 2007 we are unable to get a refund, and that this Joey had listened to the tape recording of our conversation from April 2007 and said no where in that particular phone were we told flights included. but can extend the deadline date and be happy to help us with that. I replied via his email and asked him to please elaborate more as to why no refund can be given and if we could have a copy of the recording or somehow listen to it also. To date we have been having trouble with our emails being read by them because they are getting delayed all of a sudden, Hmm... wonder Y. The other day after many attemps and delays 1 email did come through and from joey only to say please contact customer service for further assistance. Well Hello!!!! he suppose to be customer service or should we say that was in his email sent from box was.
If there is someone that can help us retrieve our money back we would really appreciate it. Oh maybe a contact that could help us.
Thank you.

Melody & Teatapanui
Cambridge
New Zealand

This report was posted on Ripoff Report on 07/09/2008 08:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/ASTAR/Tampa-Florida-33612/ASTAR-Travel-No-refund-delayed-emails-David-Newberry-gone-North-Florida-Ave-Suite-C-22-349437. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

The Florida Department of Agriculture and Consumer Services

AUTHOR: John - (Denmark)

This douchebag clown epitomizes the average All Star Travel employee in the nut shell: illiterate, vulgar and the intellect of a pork pie. Do'nt waste your time talking to low IQ turds like this, just file an online complaint with The Florida Department of Agriculture and Consumer Services. Far more effective than talking to sh*t for brains All Star employees, because it works. http://www.800helpfla.com/complnt.html
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#2 Consumer Comment

rediculous

AUTHOR: Nonyabusiness - (U.S.A.)

I need to clear a few things up about:
Astar (aka All Seasons Travel) 12421 N Florida Ave suite C-220, Tampa Fl 33612

1st, every person who is called by Astar, is done so because they have filled out a registration form on the internet, willingly giving up all their personal information such as: their first and last name, street address, e-mail address, phone numbers for their home, mobile, and work, their age bracket, income bracket, marital status AND their spouses name.

2nd, for those of you who live in Canada and like to pretend you were called any later than 5:30p.m need to stop because the office shuts down at 5 and there isn't a soul in the building after 5:30 not to mention we are in the same time zone, so good try I guess.

3rd, every MasterCard made starts with a 5 and every visa starts with a 4, so stop acting like they're trying to pull one over on youit's common sense not a parlor trick.

4th, the reason why most people get hung up on, if they really do get hung up on seeing as international calls drop so fast they're heads spin, is because at 5:30 after being there all day, and dealing with unappreciative, disrespectful assholes, they aren't going to sit there and play stump the telemarketer all night. Cute as it is, they have better things to do.

5th, anyone who claims their representative told them anything along the lines of: won a trip, airfare included, free, partial payments, cant cancel, already have your credit card number, etc is gravely mistaken, there are strict rules delegating what reps can and can't say while on the phone, not to mention the calls are recorded and all the big guys in the company listen to them and fire people accordingly to what's being said on the line.

6th, to everyone who thinks they are god's gift to us and their complaints need to be dealt with before everyone else's need to pull the stick out of their ass, smell it, and realize that their wrong, and their shit does stink, so the other 10,000 people ahead of them in the proverbial customer service linestill get to go before them.

7th, we deal with Visa and MasterCard on a daily basis, do you think if we weren't a reputable company they would have anything to do with us?

8th, look up Disney World on any of these sites and see how many people complain about them, they are the happiest place on earth and yet the handful of angry, bitter, pathetic, I-never-smile people out there have to have something to complain about. Boo-hoo for you dickhead.

8th, anyone who is stupid enough to let their pre-teens and little kids surf the internet and fill out forms with their parents personal information on it need to be sterilized you do realize there are child predators and porn and all sorts of trouble on the internet right.

Now in closing I am going to tell you what the promotion is and how it works from beginning to end:
First you fill out the registration form on the internet which is scattered around due to the likes of Google, and other engines. If you match our needed criteria (over the age of 21, not a full time student, and a member in good standing with either Visa or MasterCard) your form will be printed off into a lead (only a small percentage of families from the 50 countries dealt with will turn into leads, this is the luck of the draw). Then you will be called to make sure nothing has changed and you still qualify, NOT WON!! QUALIFY!!

After answering the qualifying questions, your rep will go over your holiday with you, before doing that the first thing out of their mouth will be You need to get yourselves to Florida anytime in the 18 months to take your holiday is that enough time and as a rule they need an out loud YES to be able to continue, this is them politely telling you "get your own plane tickets people":

For Canada and the UK: 6 days/5 nights in Orlando with 2 tickets to universal and 2 tickets to city walk, then 3 days/ 2 nights in ft Lauderdale by the beach, then 2 night cruise on regal empress to Bahamas, then stay in Bahamas, then bonus trip to Puerto villarta, Mexico. Cost to stay in Bahamas is 199 per person. Cost for entire 4 person trip= UK and Canada: $998 us dollars + airfare to get to US + $199 for Bahamas (optional)

For everywhere else: 7 days/ 6 nights in Orlando same tickets, same everything else, except no bonus trip. Cost to stay in Bahamas is 249 per person Cost for entire 4 person trip=Everywhere else: $998 us dollars + airfare to get to US + $249 for Bahamas (optional)

You are being offered a $5000 holiday for just a fraction of that price the company is kicking in 85% of the entire cost to get you to go on a tour of timeshares and tell your friends our big boat was pretty.

Now you just have to sit through a time-share tour so later you can laugh and say...well those time shares were pretty but I'm not buying, thanks for the holiday though suckers.

And they smile and say "you betcha...now go tell your friends so we can keep spending money on people who won't buy anything", and... STOP LOOKING A GIFT HORSE IN THE MOUTH!!!!
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#3 Consumer Suggestion

file online complain form to division of consumer service and agriculture department in Florida, it works!

AUTHOR: Bobo - (U.S.A.)

file a complain at

http://www.800helpfla.com/complnt.html
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#4 Author of original report

Refund amount owing to us

AUTHOR: Melody & teatapanui - (New Zealand)

The refund amont we are trying to retrieve is $1375.93NZD (new zealand dollars) for the package and Bank/transaction charges + $53.00NZD for the phone calls we have made to Astar travel.
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