- Report: #475402
Report - Rebuttal - Arbitrate
Complaint Review: ASUS / 4myrebate.com
ASUS / 4myrebate.comwww.asus.4myrebate.com Internet U.S.A.
ASUS, 4myrebate.com Rebate denied even with all information Internet
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Here is a copy of the e-mail I received:
Your Rebate was not approved for the following reason(s)
- Copy of Receipt/Invoice or Packing List is missing
Our decision to not approve your rebate claim was based upon examination of the documents that we received from you.
If you wish to view all documentation you may simply click on this link http://asus.4myrebate.com/customer/?0712409581222772
However, the rebates sponsoring manufacture/reseller has authorized us to offer you one additional opportunity to re-apply for this rebate claim.
There is only one exception to re-applying, and that is, if your rebate claim was denied due to being outside of the allowable time frame, then
unfortunately you are not eligible to re-apply.
For those of you that are eligible to re-apply, kindly follow the following steps:
1 - Kindly click on http://asus.4myrebate.com/customer/?0712409581222772 to re-apply.
2 - Once you complete Step #1, simply reprint and sign your rebate application from the Rebate Status page by clicking on the link that reads "Print Your Rebate".
3 - Include any missing documentation and/or information that we have listed above as the reason(s) for your claim being denied.
4 - Send your printed rebate along with all required documentation to the PO Box address indicated on the rebate application. For your convenience the rebate application contains a mailing label with the preprinted address.
5 - In order for your claim to be re-considered, you must to re-apply within 30 days from the date that your original rebate application was declined.
6 - For all customer service inquires, please call: 1-800-286-9146 Mon. - Fri. 9-6 pm (EST)
So, I sent in the invoice, plus the rebate form, plus the above e-mail that clearly states that this was the only information required. I had a feeling of what was to come.
My claim was then denied because in the second mailing, I had neglected to provide the original serial number and UPC. which I had sent them in the first mailing.
So, I e-mailed CS the following:
I sent in all the information, but someone lost the invoice and so I
received a request to send the missing information. The missing information,
as you can see, was the *invoice. I was not asked to send anything but the
invoice, as I had already sent in the UPC in my first mailing. This is
blatantly obvious by the copy of the e-mail that I printed and sent with the
rest of the paperwork.
*It's completely ridiculous that my claim was denied! I would like this to
get taken care of right away, since it wasn't my fault that my paperwork was
handled poorly on the receiving end.
The response I got after sending this same e-mail three times? denied for no upc barcode
That was it. No names, no greetings, no punctuation.
This report was posted on Ripoff Report on 07/31/2009 04:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/ASUS-4myrebatecom/internet/ASUS-4myrebatecom-Rebate-denied-even-with-all-information-Internet-475402. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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