- Report: #991834
Report - Rebuttal - Arbitrate
Complaint Review: ASUS
ASUSASUS Service Ctr, RMA Dept.1954 Main Street West North Bay, Ontario United States of America
ASUS Transformer Prime- Expensive but generally faulty North Bay, Ontario
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I must add it costs $500 + GST for this product, when similar products are $100 cheaper.
After about three months, I wanted to used the main and noticed the screen was green and the camera not functional. I went on to read blogs and found that many people are having similar issues wit this new product.
I called the service center and they told me to perform a reset, which meant I lost the data, yet the problem was not fixed, so I was told to send the product in for repairs. Sending from Calgary to Ontario cost me $25.
I got the 'fixed' camera back after about four weeks and it was working.
Three months later the problem was back. Now I have been told to resend for repairs and that means I will have to spend another $25 which I'm not prepared to spend because this will mean I'm spending additional significant sums of money on a product I already paid a premium to procure.
The support staff are not in anyway ready to take on the responsibility of shipment. There is even no assurance that the problem won't re-occur because it is apparently a general manufacturer's fault.
This product needs to be recalled.
This report was posted on Ripoff Report on 01/05/2013 12:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/ASUS/North-Bay-Ontario-P1B-8G5/ASUS-Transformer-Prime-Expensive-but-generally-faulty-North-Bay-Ontario-991834. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.