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Report: #982632

Complaint Review: ASUS - Internet

  • Submitted:
  • Updated:
  • Reported By: Wood — South Euclid Ohio United States of America
  • Author Confirmed What's this?
  • Why?
  • ASUS 800 Corparate HWY Internet United States of America

ASUS ASUS defective netbook screens, Internet

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My ASUS netbook computer screen failed when it was less than 90 days old.  The netbook was kept closed in a protective brief case.  ASUS customer service states that their warranty does not cover physical damage to screens.  ASUS adds that if the netbook is subjected to pressure (i.e. squeezed) the screen will fail.
 
My netbook did not see any pressure other that would be expected under normal use of a netbook. 

ASUS offered to repair the screen for $150.  I netbook was purchased form BestBuy for $200. I objected to charge because the unit has a manufacturing defect. If the screen prone to fail with when subjected to normal use pressure, this a design flaw and not the responsbility of the consumer. I now notice that the ASUS netbook in closed position is not protected like other similar products.  The ASUS netbook has a weak protective exterior.

When a consumer purchases a netbook it is expected that the netbook performs as a netbook. If have found ASUS broken screen complaints online from other consumers. ASUS has returned the netbook to me not repaired.  I have the netbook.  It is almost brand new other then the screen does not work.

This report was posted on Ripoff Report on 12/15/2012 05:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/asus/internet/asus-asus-defective-netbook-screens-internet-982632. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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