- Report: #1074254
Report - Rebuttal - Arbitrate
Complaint Review: ASUS
ASUS Rebate Denial Internet
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Purchased wireless router at Frys Electronics, with $10 rebate offer. Submitted all required paperwork by mail. First filled out online information, which tricked me into accepting $9 American Express gift card in two weeks instead of waiting two months for a check. By email on August 8, I was told that the signed claim form had not been submitted. I know it was. The email also said that I could not resubmit it because I was more than 30 days since purchase. July 11 through August 8 is 28 days. The mailing address for claim forms is in El Paso, Texas -- I suspect claims are processed by cheap labor across the border in Juarez, where it's easier to shred claims than to honor them.
This report was posted on Ripoff Report on 08/08/2013 03:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/ASUS/internet/ASUS-Rebate-Denialnbsp-Internet-1074254. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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