• Report: #750136

Complaint Review: AT & T Advertising Solutions

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  • Submitted: Thu, July 07, 2011
  • Updated: Thu, July 07, 2011

  • Reported By: Small Business Supporter — Indianapolis Indiana United States of America
AT & T Advertising Solutions
Internet United States of America

AT & T Advertising Solutions AT & T Real Yellow Pages, Yellow Pages, YP.com, adsloutions.att.com Possible scam to look into hurting small business owners, Internet

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I have recently also turned this into the local news teams that do investigations in our area after finding so many reports on here about the company and other consumer websites.  This company needs to be stopped.  I agree with the people on putting together a class action lawsuit against AT&T Advertising!  They back you into a corner with their automatic renewal policy and do not give you the chance to cancel.  Even with you trying to contact them but sure enough they can call you after they want the money they are trying to steal from your company.  Their charts are rediculous and do not draw the business like they say, we get calls all the time for things we do not sell or offer with our company.  They do not like to be told no when you want to stop their advertising and get right down snotty about it.  Please DO NOT advertise with AT&T!!!

I would really like help with a company that I believe is scamming multiple small businesses.  If you research AT&T Advertising Solutions you will find many people with the same issues our company is having.  I have posted what we sent to the BBB.  I have emails back and forth with the agency thats here in Indy.  If you type in the google search engine: AT&T Advertising Solutions Scam you will see them on rip off report and all other complaint boards.  I got the same response as other businesses have gotten.  I just want help for our company and the other companies that have been taken for a ride.  If you have any other suggestions I would greatly appreciate them. 
 
Sincerely,
 
I can understand your frustration, I can open a claim for the Indianapolis issues as well, but we do have a signed contract by you on March 22, 2010, your rep was Thersa Angleton, Im not sure who told you that she would be coming back out to see you but typically once a sales rep get a signature on a contract, they dont go back out. 
 
However, the claims rep that was assigned to your account for the EVAIN and ANDIN should be calling you in the next week or so and you can make sure to tell him about the Indianapolis directories as well. 
 
There is a signed contract taking advertising out of the east suburban, west suburban and the south suburban directories.
 
Thanks,
Stephanie
 
Stephanie,
 
Thank you but we were trying to cancel the whole thing before the Nov 2010 contract started.  That is our issue.  We feel as if we were scammed because how everything has been with this.  We were told that our rep would be back and never showed up again.  She said if the bill was above $400.00 then she would still be coming in.  Even with the dollar amount if that was an issue couldnt phone calls still be returned??  Then we have a new rep after no phone calls were returned and then after we told the new rep we have been trying to cancel our old rep then calls us.  Wouldnt that make you feel like something was up?  When AT&T has the automatic renewal policy if they dont hear otherwise?? 
 
I appreciate you removing the advertising for Anderson and Evansville.
 
Thank you
-----Original Message-----
From:
Sent: Friday, July 01, 2011 10:57 AM
To:
Cc: )
Subject: RE: billing -  
 
I do see where you cancelled your advertising for Anderson and Evansville, and yet, you are being billed for those directories, I am opening a claim for you to get and adjustment on those billing items.
 
However, the bill you are being called about is also for Indianapolis print, Indianapolis companion and Internet advertising which you signed for March 22, 2010.  The contract runs from November 2010 October 2011.  It was billed on your phone bill until May 2011 when it was moved to a direct bill.   
 
The amount that is owed for May: $416.90
The amount that is owed for June: $416.90
Total amount owed by June 27th:    $833.80
 
I will open the claim for ANDIN and EVAIN billing and remove the late fee of $6.86.   I have updated your billing address to include the STE number.  You can mail your payment to the address on the bill- which was sent to you on 6/21/11, but let me know if you havent received it yet.

If you have any questions, please call me  
Thank you,
Customer service Specialist
 
From: (ATTADV)
Sent: Friday, July 01, 2011 8:41 AM
To: (ATTADV)
Subject: RE: billing
 
AT&T Advertising Solutions
(317) 347-2312 (o)
(847)326-4020 (f)
(317) 919-5279(c)
Be Found, Find Business & Manage Your Brand!
 
From: (ATTADV)
Sent: Thursday, June 30, 2011 1:46 PM
To: (ATTADV)
Subject: RE: billing
 
What is the cust id please? 
Thanks,
Steph
 
From: (ATTADV)
Sent: Thursday, June 30, 2011 10:57 AM
To: (ATTADV)
Subject: FW: billing
 
From: (ATTADV)
Sent: Thursday, June 30, 2011 10:47 AM
To:
Cc: (ATTADV)
Subject: RE: billing
 
You can call my manager Mike 

Be Found, Find Business & Manage Your Brand!
 
From:
Sent: Wednesday, June 29, 2011 2:10 PM
To:(ATTADV)
Cc:
Subject: RE: billing
 
Could we please have the contact to the head of AT&T adverstising so that we may get this issue resolved?
 
Thank you,
-----Original Message-----
From:
Sent: Wednesday, June 29, 2011 12:56 PM
To: Capital City Transit
Subject: RE: billing
 
Your advertising was cancelled but  the remainder of your current contract is still in effect. This billing will run until November. I have cancelled your next years renewal.
 
From:
Sent: Tuesday, June 28, 2011 12:57 PM
To:
Cc:
Subject: billing
Importance: High
 
Good afternoon,
 
I am writing in regards to a bill we just received yesterday in regards to AT&T advertising, which came in by surprise starting with a phone call from collections on Friday.  I told them we had paid our final bill and they stated we currently had new charges and past due charges.  They had the old address so I told them to send the bill to the new address which we have had for 2 years now.  But we did not want to renew the contract thats why we had been trying to get this issued resolved before we received anymore.  I strongly disagree with being charged for something we had tried for months to get canceled.  Buck had left messages for someone to call him back and never got one.  But then when we finally got someone we had a new rep??  We know the contract had to be canceled before Nov 2010 and thats what we was trying to do.  Could we please have the contact to the head of AT&T adverstising so that we may get this issue resolved?
 
Sincerely,
 
Im not sure if I have this complaint set up for the right AT&T because I have the billing address of
this: AT&T Advertising Solutions
PO BOX 5087
Carol Stream, IL  60197
1-800-479-2977
Account #:   
Is this were I need to file the complaint with you?  I have been dealing with this issue and it wont go away. If you could please help it would be greatly appreciated!
 
COMPLAINT ACTIVITY REPORT  Case #     Better Business Bureau, Inc.
 
Consumer Info:                                                                 Business Info: AT&T Midwest
                              
Location Involved:     (Same as above)
 
Consumer's Original Complaint:
We were wrongly charged for advertising that we had been trying to cancel for months.  I feel as if we were scammed by our sales reps.
We had been trying to cancel our advertising since Nov. 2010.  No calls were returned and kept getting the run around finally after they renewed the contract a new sales rep came out and we was told we had a new rep.  But when we told her we wanted to completely cancel with AT&T she refused to let me.  So then she came back in and talked to another person here and we again told her the same thing.  At this time she had our old sales rep call in and we told her the same thing.  About a month later we received cancellation forms.  Last Friday I received a phone call saying that we had an outstanding balance with current charges and past due.  Which shouldnt be the case since we had been trying to cancel and it is not our fault we were played to the point past the cancellation date. I think it was very conveniant to switch reps.  But then when the cancellation came about she wanted to work with us. The previous year we had canceled a majority of the advertising we could.  She had told me she would be back to get the rest set up for cancellation.  I had tried talking to customer service and got the run around.  I emailed both the reps before I went this route and one email bounced back and the other rep never responded.  I also emailed customer service and got sorry for the inconvenience and to call customer service.  I copied our company attorney on the email so he could see the response if this has to go any further. 
 
Below is the information I found on the bill they just sent me.  Which we have been at this address for 2 years and they were sending them to the old address. 
 
AT&T Advertising Solutions
PO BOX 5087
Carol Stream, IL  60197
1-800-479-2977
 
Consumer's Desired Resolution:
I want to be reimbursed for Nov 2010 ($456.40), Dec 2010 ($456.40), Jan 2011 ($456.40), Feb 2011($456.40), March 2011 ($456.40) and April 2011($456.40).  For a total of ($2,738.40) I want this service to be canceled and the bills to be voided for May 2011 on...We should not have to pay for something we dont use or want. I feel as if we were scammed by AT&T Advertising Sales Reps.  Why would you do that to someone?  We completely canceled everything with AT&T even our phone service.   I would greatly appreciate your help in getting this issue resolved. 
 
BBB Processing
 
06/29/2011                web      BBB        Case Received by BBB


This report was posted on Ripoff Report on 07/07/2011 10:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/AT-T-Advertising-Solutions/internet/AT-T-Advertising-Solutions-AT-T-Real-Yellow-Pages-Yellow-Pages-YPcom-adsloutionsa-750136. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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