• Report: #599527

Complaint Review: AT & T and ILD Teleservices

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  • Submitted: Mon, May 03, 2010
  • Updated: Tue, May 04, 2010

  • Reported By: jmarie — Sacramento California United States of America
AT & T and ILD Teleservices
Sacramento, California United States of America

AT & T and ILD Teleservices AT & T billed us for a service we didn't sign up for Sacramento, California

*UPDATE Employee: ILD Teleservices wants to help

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     I just saw phone bill that seemed unusually higher than normal, I view our phone statement and it shows ILD teleservices for monthly ringtones billed two times just a few days apart. I found ILD's website and was able to cancel immediately but I don't know why AT & T billed us for something we didn't sign up for! AT & T has done this to us before with a different third party. I honestly would sue them if I could! If I hadn't checked and cared to know why our bill was about $30 more, they would have just gotten our money and ILD would have continued to billed us for some lame ringtone service. This extra third party service needs to STOP!! I will take legal action next time so it doesn't happen to someone else. In addition, the person I talked to from ILD wasn't friendly either, I asked about how long it will take to credit back on my bill from the online cancellation and he didn't know and was rude about it. 

This report was posted on Ripoff Report on 05/03/2010 10:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/AT-T-and-ILD-Teleservices/Sacramento-California-/AT-T-and-ILD-Teleservices-AT-T-billed-us-for-a-service-we-didnt-sign-up-for-Sacramen-599527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

ILD Teleservices wants to help

AUTHOR: ILDTeleservices - (USA)

Were glad that your issue was handled by contacting ILD. We strive to help everyone that contacts us with an issue and resolve the problem 100% of the time.

Credit adjustments made by ILD will appear on your phone bill within 1-2 billing cycles. ILD submits the credit to your local phone company within 7 days. Your local phone company must process the credit through their billing system with millions of other records, and then print and mail your statement. If the credit is received from ILD after they have closed the billing cycle, the credit is held for the following cycle. For example, if you were issued a credit on May 1 and your billing cycle ends on the 3rd of every month, then your local phone company may not have enough time to process the credit for your May statement. Therefore your credit will be held for the following billing cycle.

ILD Teleservices is a convenient and secure payment method designed for purchasing on the web or over the phone. Like a credit account, ILD provides the flexibility to buy without using your credit card. Hundreds of businesses offer Bill to Phone payment from ILD, giving you a way to pay by charging your phone bill. Plus, ILD also provides you with "purchase assurance" protection; like the protection provided by your bank and credit card companies. This means you are not responsible for unauthorized charges.

So, if you feel like you have been wrongly billed, please call ILD at (800) 953-7765 and well help you or you can get support by visiting our self help center at http://www.ildteleservices.com/support.html. You can also contact us via email at askild@ildmail.com .

Thank you,

Monica at ILD Teleservices

 

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