- Report: #899933
Report - Rebuttal - Arbitrate
Complaint Review: ATG Stores
ATG Stores10930 116th Avenue NE Kirkland, Washington United States of America
ATG Stores Returned merchandise - stole $500!! NO REFUND, HORRIBLE CUSTOMER SERVICE, LIES! Kirkland, Washington
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CSR, Bashi, told me to write "refused" on the order when it arrived. I did for 2 reasons: 1. Had already cancelled order, and told how to cancel order when it arrived to get refund; 2. Order arrived "not as pictured in ATG website advertisement." Wrote Refused on Home Delivery Way Bill - Driver Called ATG Customer Service and the merchandise was returned to my knowledge.
Weeks went by and I was told stories about the merchandise "being on a truck in Indiana," etc. etc. I became suspicious and called manufacturer in NC for the truth as a relative works there. Returns Processor emailed me a copy of their policy with ATG stores: They never take returns from ATG, only drop ship for them. I was lied to from the beginning from ATG Customer Service.
To date, over a year, in trying to get my $500 back, I have not received any money back. I do not have the merchandise. I have requested over and over that a Manager call me with no resolution. I refuse to be stolen from as a customer in the Marketplace. I will not give this up and I will make this as public as possible with every angle - Clark Howard show, TV, etc. I am a single Mother and cannot afford to give away $500!
Do not purchase anything from them, ever! They lie, they steal, and their Customer Service Representatives are some of the most rude, foul-language, vulgar individuals I have ever encountered.
This report was posted on Ripoff Report on 06/19/2012 02:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/ATG-Stores/Kirkland-Washington-98033/ATG-Stores-Returned-merchandise-stole-500-NO-REFUND-HORRIBLE-CUSTOMER-SERVICE-LIES-899933. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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