- Report: #899933
Report - Rebuttal - Arbitrate
Complaint Review: ATG Stores
ATG Stores10930 116th Avenue NE Kirkland, Washington United States of America
ATG Stores Returned merchandise - stole $500!! NO REFUND, HORRIBLE CUSTOMER SERVICE, LIES! Kirkland, Washington
CSR, Bashi, told me to write "refused" on the order when it arrived. I did for 2 reasons: 1. Had already cancelled order, and told how to cancel order when it arrived to get refund; 2. Order arrived "not as pictured in ATG website advertisement." Wrote Refused on Home Delivery Way Bill - Driver Called ATG Customer Service and the merchandise was returned to my knowledge.
Weeks went by and I was told stories about the merchandise "being on a truck in Indiana," etc. etc. I became suspicious and called manufacturer in NC for the truth as a relative works there. Returns Processor emailed me a copy of their policy with ATG stores: They never take returns from ATG, only drop ship for them. I was lied to from the beginning from ATG Customer Service.
To date, over a year, in trying to get my $500 back, I have not received any money back. I do not have the merchandise. I have requested over and over that a Manager call me with no resolution. I refuse to be stolen from as a customer in the Marketplace. I will not give this up and I will make this as public as possible with every angle - Clark Howard show, TV, etc. I am a single Mother and cannot afford to give away $500!
Do not purchase anything from them, ever! They lie, they steal, and their Customer Service Representatives are some of the most rude, foul-language, vulgar individuals I have ever encountered.
This report was posted on Ripoff Report on 06/19/2012 02:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/ATG-Stores/Kirkland-Washington-98033/ATG-Stores-Returned-merchandise-stole-500-NO-REFUND-HORRIBLE-CUSTOMER-SERVICE-LIES-899933. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.